Experienced Senior Product Manager - Technical Innovations for Seller Customer Service and Artificial Intelligence Solutions
Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through innovative support solutions, leveraging the power of Artificial Intelligence (AI) to drive satisfaction and efficiency. As a leader in our industry, we recognize the importance of providing our Selling Partners with the tools and insights necessary to ensure swift and satisfying resolutions to customer service inquiries. If you share our passion for customer-centric innovation and are eager to play a pivotal role in shaping the future of customer service, we invite you to join our team as a Senior Product Manager - Technical, focusing on Seller Customer Service. About the Role As a Senior Product Manager - Technical on our Seller Customer Service team, you will be instrumental in defining and delivering innovative support experiences that increase customer productivity and drive business outcomes. Your expertise in working backwards from the customer to understand their journey, combined with your ability to communicate effectively with both technical and business leaders, will be crucial in managing complex cross-functional projects and influencing stakeholders across teams. Your data-driven approach to decision-making and strategy development will help us accelerate our goals and enhance the overall customer experience. Key Responsibilities Define business goals and develop a comprehensive roadmap of projects to achieve these objectives, identifying potential risks and mitigation strategies. Deliver strategic plans, including Three-Year Plans and PRFAQs for new initiatives, as well as Business Requirements Documents (BRD) for project requirements. Prioritize and manage the product backlog, balancing short-term and long-term goals to ensure alignment with our overall vision. Oversee product development from research and requirements through to launch, ensuring seamless integration with our customer service ecosystem. Leverage AI and Machine Learning (ML) technologies to improve knowledge discoverability, accuracy, and personalization, enhancing the customer experience. Influence senior leaders, peers, and stakeholders through effective communication of updates, vision, and progress, mentoring other product managers and collaborating with engineering, AI/ML, UX, and cross-functional teams. Utilize data analytics to define success metrics and drive decisions, gathering insights from customer interactions and post-interaction surveys to enhance our products and delight our customers. About Our Team The Seller Customer Service team at blithequark is dedicated to providing Selling Partners with the tools and insights necessary to operate and grow their businesses while ensuring Buyers receive swift and satisfying resolutions to their customer service inquiries. Our mission is to empower Selling Partners to thrive, addressing customer issues proactively, reducing costs, and scaling their businesses efficiently. Essential Qualifications Bachelor's degree in a relevant field. Experience in owning and driving roadmap strategy and definition. Proven experience with feature delivery and tradeoffs of a product. Experience contributing to engineering discussions around technology decisions and strategy related to a product. Experience managing technical products or online services. Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning. Preferred Qualifications Experience in using analytical tools such as Tableau, Qlikview, or QuickSight. 5+ years of experience in product or program management, product marketing, business development, or technology. 5+ years of end-to-end product delivery experience. Experience in knowledge management, content management, or AI-driven search solutions. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Product Manager - Technical, you will have the opportunity to work on challenging projects, develop your skills in AI and ML technologies, and contribute to the evolution of our customer service offerings. Our collaborative and inclusive culture empowers our team members to deliver their best results, and we offer a range of learning benefits and career advancement opportunities to support your professional growth. Work Environment and Company Culture blithequark prides itself on its inclusive and dynamic work environment, where diversity and innovation thrive. Our teams are passionate about delivering exceptional customer experiences, and we foster a culture of openness, respect, and empowerment. As part of our team, you will be encouraged to share your ideas, collaborate with colleagues from diverse backgrounds, and contribute to our mission of making a positive impact on our customers' lives. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Additionally, we provide a range of benefits, including medical, financial, and other perks, as well as opportunities for equity, sign-on payments, and professional development. For more information, please visit our website. Conclusion If you are a motivated and customer-centric professional looking to make a significant impact in the field of customer service and AI-driven innovations, we invite you to apply for the Senior Product Manager - Technical role at blithequark. Join our team of passionate and dedicated individuals who are shaping the future of customer experience. Together, let's deliver innovative solutions that delight our customers and drive business success. Apply for this job