**Experienced Customer Care Representative - Remote**

**Job Summary:** Join arenaflex, a leading provider of innovative healthcare solutions, as a Customer Care Representative in a remote setting. As a key member of our team, you will be responsible for delivering exceptional customer service to patients and families, addressing their concerns and resolving issues in a timely and professional manner. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a dynamic and forward-thinking organization that is dedicated to improving the healthcare experience for patients and families. With a rich history of innovation and a commitment to excellence, we strive to create a culture of empathy, compassion, and collaboration. Our team is passionate about delivering high-quality services that meet the evolving needs of our clients and customers. **Essential Duties and Responsibilities:** As a Customer Care Representative, you will be responsible for: * Answering inbound customer service calls related to patient accounting questions in a professional and service-oriented manner * Making outbound follow-up calls on outstanding AR accounts when inbound call volumes are low * Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, with a focus on timely, first-call resolution * Documenting all actions during the call in proprietary software * Participating in regular 1-on-1s and huddles with leadership to review performance opportunities and provide coaching **Knowledge, Skills, Abilities:** To succeed in this role, you must possess: * Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills * A professional and calming tone of voice with complete command of the English language, free of inappropriate grammar * The ability to effectively summarize what transpired on a call in notes, to enable the next team member to pick up where you left off * The ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact * The ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques * The ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found * The ability to function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities * The ability to interpret and apply reimbursement aspects of managed healthcare contracts * Attentive listening skills * The ability to clearly articulate a response to the customer using appropriate voice modulation **Education and Experience:** We are seeking candidates with: * A high school education or the equivalent * 1-2 years of prior experience in an inbound call center and/or customer service environment * Hospital patient account billing experience or knowledge of 3rd-party reimbursements from insurance companies and government payers is a plus **Physical Demands:** The physical demands of this role include: * The ability to sit at a computer terminal for extended periods of time **Work Environment:** As a remote Customer Care Representative, you will work in a call center environment with a headset and multiple workstations within close proximity. You may also interact with patients and families in a hospital environment. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including: * Pay: $14.50 - $21.80 per hour, depending on location, qualifications, and experience * Position may be eligible for a signing bonus for qualified new hires, subject to employment status * Conifer observed holidays receive time and a half * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance * For Colorado employees, arenaflex offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job