Experienced Senior Customer Success Manager – Driving Revenue Growth and Customer Satisfaction through Strategic Partnerships and HR Technology Expertise

Welcome to blithequark At blithequark, we are pioneers in the field of fair, predictive science, dedicated to creating a world where everyone has and succeeds in their best job. Our mission starts with you, and we leverage Industrial-Organizational (I-O) science to deliver evidence-based insights that predict and maximize employee potential. We use simple, intuitive assessment tools to ensure our team is engaged and equipped to do their best work. Our team is comprised of passionate professionals dedicated to pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence. blithequark has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. We believe in true work-life balance and flexible work arrangements, and we continue to evolve our company-wide approaches to remote, flexible work. Some of the ways we achieve this include: True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to remote, flexible work Four-day work week, allowing for a better balance between work and personal life Generous PTO plus a paid company shutdown from 12/24 to 1/1, ensuring you have time to relax and recharge Ongoing professional development, including attendance at professional conferences, to help you grow and succeed in your career Benefits include medical, dental, vision, 401k with matching, paid new parent leave, and more, to support your overall well-being About Our Industry blithequark specializes in talent assessment, leveraging our expertise to predict potential. Our commitment lies in scientific advancements that empower organizations to identify and retain top talent effectively. Embedded within our approach are the principles of Industrial-Organizational Psychology, serving as the foundation for everything we do. We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts. What sets us apart is our: Scientific Precision: We develop assessments that accurately gauge individuals' potential and fit within various organizational contexts Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention Job Overview blithequark is seeking a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. As a Senior Customer Success Manager, you will be responsible for driving revenue growth through renewals and expansion, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings. This pivotal role is not just about maintaining client relationships – it's about leveraging your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships, and acting as a trusted advisor. Your Impact As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion. Key Responsibilities Some of your key responsibilities will include: Drive Growth and Retention: Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets Cultivate strong client relationships through strategic conversations that align blithequark's solutions with the client's business objectives Customer Engagement: Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues Renewal and Expansion Cycle Management: Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success Product and Market Expertise: Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations Introduce new products and features to customers, ensuring they are fully informed of their value and benefits Customer Advocacy and Feedback: Function as a customer advocate within the company, streamlining the customer experience to prevent turnover Create feedback loops between customers and product teams to identify and remove barriers to customer adoption Essential Qualifications To be successful in this role, you will need: 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.) Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment Preferred Qualifications While not required, the following qualifications are preferred: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs A strong track record of meeting and surpassing expectations Demonstrated ability to achieve long-term success and growth within previous roles Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.) Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders Recognized subject matter expert with experience coaching or mentoring others Naturally curious and creative in your approach to solving problems Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication, negotiation, and relationship-building skills Strong sales acumen and ability to drive revenue growth Analytical skills and ability to leverage data to guide client conversations and uncover opportunities Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment Ability to navigate complex client needs and align our products with their strategic goals Career Growth Opportunities At blithequark, we are committed to helping our employees grow and succeed in their careers. As a Senior Customer Success Manager, you will have opportunities to: Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions Introduce new products and features to customers, ensuring they are fully informed of their value and benefits Function as a customer advocate within the company, streamlining the customer experience to prevent turnover Create feedback loops between customers and product teams to identify and remove barriers to customer adoption Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in: True work-life balance and flexible work arrangements Four-day work week, allowing for a better balance between work and personal life Generous PTO plus a paid company shutdown from 12/24 to 1/1, ensuring you have time to relax and recharge Ongoing professional development, including attendance at professional conferences, to help you grow and succeed in your career Benefits include medical, dental, vision, 401k with matching, paid new parent leave, and more, to support your overall well-being Compensation, Perks, and Benefits As a Senior Customer Success Manager at blithequark, you can expect: Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation Generous benefits package, including medical, dental, vision, 401k with matching, paid new parent leave, and more Ongoing professional development, including attendance at professional conferences, to help you grow and succeed in your career Flexible work arrangements, including remote work options, to support your work-life balance Conclusion If you are a motivated and results-driven Senior Customer Success Manager looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our employees grow and succeed in their careers, and we offer a positive and supportive work environment that values diversity and inclusion. Don't miss out on this chance to join our team and contribute to our mission of creating a world where everyone has and succeeds in their best job. Apply now to become a part of our team and start driving revenue growth and customer satisfaction through strategic partnerships and HR technology expertise. We look forward to hearing from you! Apply for this job