Experienced Senior Customer Service Representative - Remote Client Care and Support Expert for arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading financial institution that is committed to providing exceptional customer service and support to its clients. As a major player in the financial industry, arenaflex is dedicated to helping its customers achieve their financial goals and navigate the complexities of the financial world. With a strong focus on customer satisfaction and a commitment to excellence, arenaflex is seeking a highly skilled and experienced Senior Customer Service Representative to join its team. Job Summary In this role, you will be responsible for providing top-notch customer service and support to arenaflex's clients, working closely with the Uncertainties (Guardian and Trust Administrations) - Returned Statements group within the Wealth and Investment Management division. As a Senior Customer Service Representative, you will be expected to support the execution of less experienced client care agents, provide input and present plans to improve or implement processes and tools, and perform complex client care tasks. You will also be responsible for giving topic expertise and interpretation of methodology to less experienced client assistance agents and providing guidance to meet defined efficiency and performance objectives. Key Responsibilities Support the execution of less experienced client care agents, new or upgraded services and procedural changes, and the overall effectiveness of the team Provide input and present plans to improve or implement processes and tools with a general client support influence Perform complex client care tasks, including handling incoming and outgoing calls to clients and utilizing various systems to research and resolve issues with client addresses on statements Give topic expertise and interpretation of methodology to less experienced client assistance agents and provide guidance to meet defined efficiency and performance objectives Collaborate with the quick team and communicate with different departments to resolve client issues and improve overall customer satisfaction Suggest areas requiring improvement and implement changes to improve the overall effectiveness of the team Engage with internal and external clients to provide exceptional customer service and support Required Qualifications To be successful in this role, you will need to have a Bachelor's degree and at least 4+ years of client support, financial services, or contact center experience, or comparable experience demonstrated through one or a combination of the following: work experience, training, military experience, education. You will also need to have excellent client care skills, the ability to work in a fast-paced environment, and strong organizational, multitasking, and prioritizing skills. Preferred Qualifications Solid client care abilities, with a strong focus on providing exceptional customer service and support Ability to work in a fast-paced environment, with a strong sense of urgency and attention to detail Effective organizational, multitasking, and prioritizing skills, with the ability to manage multiple tasks and projects simultaneously Excellent verbal, written, and interpersonal skills, with the ability to communicate effectively with clients and colleagues Intermediate Microsoft Office skills, with the ability to navigate multiple computer systems, applications, and use search tools to find information Microsoft Access skills, with the ability to utilize various systems to research and resolve issues with client addresses on statements Skills and Competencies To be successful in this role, you will need to have a strong combination of technical, business, and interpersonal skills. You will need to be highly organized, with excellent time management and prioritization skills, and the ability to work effectively in a fast-paced environment. You will also need to have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. Career Growth Opportunities and Learning Benefits arenaflex is committed to providing its employees with opportunities for career growth and development. As a Senior Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and take on new challenges and responsibilities. You will also have access to training and development programs, mentorship opportunities, and resources to help you achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is committed to providing its employees with a positive and supportive work environment. As a Senior Customer Service Representative, you will be working remotely, with the opportunity to work from the comfort of your own home. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about providing exceptional customer service and support. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a salary range that is commensurate with experience. You will also have access to a range of perks and benefits, including health care benefits, retirement savings plans, employee stock purchase plans, paid time off, life insurance and disability benefits, employee assistance programs, tuition reimbursement, and employee discounts. arenaflex is committed to providing its employees with a comprehensive benefits package that recognizes their contributions and supports their overall well-being. Conclusion If you are a highly skilled and experienced customer service professional who is looking for a new challenge and opportunity, we encourage you to apply for this exciting role with arenaflex. As a Senior Customer Service Representative, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about providing exceptional customer service and support. You will also have access to a range of career growth opportunities, learning benefits, and a comprehensive benefits package that recognizes your contributions and supports your overall well-being. Don't miss out on this exciting opportunity to join the arenaflex team and take your career to the next level! Apply for this job