Experienced Senior Customer Education Specialist – eLearning Expertise and Customer Success Champion

Introduction to arenaflex At arenaflex, we are driven by a mission to empower our customers with the knowledge and skills they need to excel, fostering a deep understanding of our product. Our commitment is unwavering: to deliver a flawless eLearning experience and act as the crucial bridge connecting our customers with our product team, channeling invaluable insights to drive tangible improvements. As a leader in the industry, we recognize the importance of customer education in driving success and satisfaction. Our customer education mission is built on the principles of helping customers find value, creating flexible programs, embracing an agile approach, designing engaging learning experiences, and being there for our customers when they need us. Our Vision for Customer Education Our vision is to be the global benchmark in customer education, recognized for our unwavering commitment to excellence. We aspire to be the centre of excellence and go-to experts for our business, ensuring customers master the potential of our product. Our eLearning experiences set the gold standard for engagement and effectiveness, while we act as the single source of truth that amplifies customer voices and drives continuous product improvements. To achieve this vision, we need talented and dedicated professionals like you to join our team and help us bring our mission and vision into reality. Job Summary As a Senior Customer Education Specialist at arenaflex, you will play a pivotal role in creating and delivering exceptional eLearning experiences to our valued customers. You will serve as the bridge that connects customer insights to our product team, contributing to continuous product enhancements. Your expertise in eLearning and customer education will be instrumental in driving customer success and satisfaction. If you are passionate about education, customer success, and making a meaningful impact, we encourage you to apply for this exciting opportunity. Key Responsibilities Product Mastery: Develop an in-depth understanding of our product, becoming a subject matter expert by using the product and sourcing product learnings from day-to-day interactions. Keep up-to-date with product updates and changes by attending product trainings and meeting regularly with Product Managers. Support and Collaboration: Assist the Customer Onboarding Team internally in maximizing product utilization for our customers. Support the CS team by unlocking their ability to guide customers to success, by developing educational modules that apply to common use cases and user workflows. Provide internal support to the Product Marketing team by sharing insights gathered from the field. E-Learning Excellence: Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions. Ensure a seamless and effective eLearning experience for customers. Act as an active role in creating certification programs. Customer Engagement: Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions. Evaluate the feedback on eLearning materials and the overall learning experience. Single Source of Truth: Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights. Play a crucial role in translating customer feedback into actionable product improvements. Continuous Improvement: Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback. Keep up with industry best practices and emerging trends in eLearning and customer education. Create an industry-leading scenario library that enables experts to harness the full potential of our platform. Qualifications and Requirements To be successful in this role, you will need: Education: Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus). Experience: Minimum 3 years of experience in a related field, with a proven track record of success in eLearning and customer education. Language Skills: Fluent in English and in the local language, with exceptional communication and presentation skills. Technical Skills: Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS. Experience with Google Workplace is also required. Project Management: Project management and organizational skill sets, with the ability to work collaboratively and bridge the gap between customers and the product team. Passion for Learning: A passion for continuous active learning in the B2B SaaS industry, with a high level of flexibility, creativity, and accountability. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including workshops, webinars, and conferences. Our goal is to help you build your skills and expertise, and to provide you with the support and resources you need to succeed in your role. We also offer a range of career advancement opportunities, both within the customer education team and across the company. Work Environment and Company Culture At arenaflex, we pride ourselves on our progressive and dynamic company culture. We are a team of passionate and dedicated professionals who are committed to making a meaningful impact. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our goal is to create a work environment that is supportive, inclusive, and fun, and that allows you to thrive and grow both personally and professionally. Compensation and Benefits We offer a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. We also offer a range of recognition and reward programs, including employee recognition awards and bonuses for outstanding performance. Conclusion If you are a motivated and experienced customer education professional who is passionate about eLearning and customer success, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a meaningful impact, and we believe that our customers are at the heart of everything we do. Join our team and help us deliver exceptional eLearning experiences that drive customer success and satisfaction. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job