**Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement**

At arenaflex, we're revolutionizing the way enterprises connect with consumers through our AI-powered conversational outreach strategy. As a Customer Experience Chatroom Operator, you'll play a vital role in delivering exceptional customer experiences and driving meaningful conversations. If you're passionate about customer service, quick on your feet, and adept at handling unexpected situations, we want to talk with you! **About arenaflex** arenaflex enables enterprises to capture intent and drive meaningful conversations through our proprietary natural language processing model. With over half a billion humanized conversations handled to date, we've established ourselves as the platform of choice for some of the world's most recognizable enterprises. Our focus on empowering enterprises has sparked rapid growth since our founding in 2016, and we're now looking to accelerate the next era of growth and expansion of our team. **Job Overview** We're seeking a highly skilled Customer Experience Chatroom Operator to join our Conversion Improvement team, working from the comfort of your own home. As a key member of our team, you'll be responsible for reading consumer responses, responding contextually, and categorizing them appropriately. You'll work with our top clients and use cases, requiring customer service-driven individuals who can empathize with consumers and handle unexpected situations. **Key Responsibilities** * Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. * Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. **Hours & Benefits** * This is a full-time role that is eligible for arenaflex benefits program. * This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots. **Required Skills/Abilities** * Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment. * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (can't hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule. * Must have reliable strong internet/WiFi. **Education** * High School or equivalent. * College Degree a plus. **Core Values** At arenaflex, we're committed to our core values, which guide every employee's execution in their role daily and exceed. Our core values are: * **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean. * **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus arenaflex as a whole to be successful. Asking the question, "How is what I am doing today, enabling the success of my teammates and my clients". * **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. arenaflex has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it. * **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and arenaflex Clients overall. * **Team**: We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide. **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Chatroom Operator, you'll have opportunities to: * Develop your skills and expertise in customer service, conversation handling, and response creation. * Work with our top clients and use cases, gaining valuable experience and insights. * Collaborate with our team to improve our processes and workflows, driving innovation and improvement. * Participate in training and development programs to enhance your skills and knowledge. * Take on additional projects and roles to help teams outside your own, expanding your impact and influence. **Work Environment & Company Culture** arenaflex is a remote-friendly company, offering the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on our core values, which prioritize passion, happiness, improvement, and teamwork. We're committed to creating a positive and supportive work environment, where every employee feels valued and empowered to succeed. **Compensation, Perks, & Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications. * Benefits program, including health, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for professional growth and development, including training and development programs. * Flexible work arrangements, including remote work options and flexible hours. * Recognition and rewards for outstanding performance and contributions. **How to Apply** If you're passionate about customer service, quick on your feet, and adept at handling unexpected situations, we want to talk with you! Apply now to become a Customer Experience Chatroom Operator at arenaflex. Apply for this job