Experienced Senior Customer Education Specialist – eLearning Expertise and Customer Success Advocate for arenaflex

Introduction to arenaflex and Our Customer Education Mission At arenaflex, we are driven by a profound commitment to empower our customers with the knowledge, skills, and insights necessary to excel in their endeavors. Our customer education mission is built on the foundation of delivering flawless eLearning experiences that not only teach but also inspire and enable our customers to unlock the full potential of our product. We believe in fostering a deep understanding of our product and its capabilities, thereby creating a seamless bridge between our customers and our product team. This synergy is crucial for channeling invaluable insights that drive tangible improvements and customer satisfaction. Our Guiding Principles for Customer Education In our pursuit of customer satisfaction, we adhere to several guiding principles that underscore our approach to customer education: Helping customers find value : We emphasize the details that matter, ensuring our customers can derive maximum benefit from our product and services. Creating flexible programs : Our educational programs are designed to be flexible and grow with our customers, offering personalized training options that cater to diverse needs and learning styles. Embracing agility : We adopt an agile approach to deliver solutions quickly while maintaining high quality, ensuring our customers receive the most current and relevant information. Designing engaging experiences : Our learning experiences are crafted to be fun, engaging, and interactive, keeping users interested and motivated throughout their learning journey. Being there for our customers : We are committed to providing support and guidance whenever our customers need it, helping them achieve their goals effectively and efficiently. Our Vision for Customer Education At arenaflex, our vision for customer education is ambitious and clear: to be the global benchmark in customer education, recognized for our unwavering commitment to excellence. We aspire to be the center of excellence and the go-to experts for our business, ensuring our customers master the potential of our product. Our eLearning experiences are designed to set the gold standard for engagement and effectiveness, acting as the single source of truth that amplifies customer voices and drives continuous product improvements. Position Summary As a Senior Customer Education Specialist at arenaflex, you will play a pivotal role in bringing our mission and vision into reality. You will be at the forefront of creating and delivering exceptional eLearning experiences to our valued customers, serving as the bridge that connects customer insights to our product team and contributing to continuous product enhancements. Your expertise and passion for customer education will be instrumental in empowering our customers to succeed and in driving growth and excellence within our organization. Key Responsibilities Your role will encompass a wide range of responsibilities, including but not limited to: Product Mastery : Develop an in-depth understanding of our product, becoming a subject matter expert by using the product, sourcing product learnings, and keeping up-to-date with product updates and changes. Supporting Customer Onboarding and Success Teams : Assist the Customer Onboarding Team in maximizing product utilization for our customers and support the Customer Success team by developing educational modules that apply to common use cases and user workflows. E-Learning Excellence : Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions, ensuring a seamless and effective eLearning experience for customers. Customer Engagement : Interact directly with customers to understand their needs, answer queries, and address concerns during live webinar sessions and evaluate feedback on eLearning materials and the overall learning experience. Single Source of Truth : Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights, playing a crucial role in translating customer feedback into actionable product improvements. Continuous Improvement : Monitor the effectiveness of educational materials, make data-driven improvements through surveys and other customer feedback, and keep up with industry best practices and emerging trends in eLearning and customer education. Qualifications and Skills To excel in this role, you should possess: Education : A Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees are a plus). Experience : Minimum 3 years of experience in a related field, with proven experience in instructional design, eLearning development, or a related role. Language Skills : Fluency in English and in the local language. Communication and Presentation Skills : Exceptional communication and presentation skills, with the ability to engage and inspire audiences. Project Management and Organizational Skills : Strong project management and organizational skill sets, with the ability to work collaboratively and manage multiple projects simultaneously. Technical Proficiency : Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS, and experience with Google Workplace. Passion for Learning : A passion for continuous active learning in the B2B SaaS industry, with a high level of flexibility, creativity, and accountability. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Senior Customer Education Specialist, you will have access to a wide range of career growth opportunities, including professional development programs, mentorship, and training. You will be part of a dynamic and progressive culture that inspires innovation, creativity, and excellence, with a strong focus on continuous learning and improvement. Work Environment and Company Culture Our work environment is designed to be collaborative, inclusive, and supportive, with a strong emphasis on teamwork, open communication, and mutual respect. We believe in fostering a culture that is progressive, flexible, and adaptable, with a focus on delivering value quickly to our customers and taking a highly iterative approach to design and development. As part of our team, you will be encouraged to think creatively, share your ideas, and contribute to the growth and success of our organization. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits designed to support your well-being, growth, and success. These include but are not limited to flexible working hours, remote work options, professional development opportunities, and access to the latest tools and technologies. Conclusion If you are a motivated and passionate individual with a strong background in customer education, eLearning development, and instructional design, we encourage you to apply for this exciting opportunity. As a Senior Customer Education Specialist at arenaflex, you will be part of a dynamic team that is dedicated to empowering customers, driving growth, and delivering excellence. Join us on our mission to create a world-class customer education experience that sets the standard for our industry. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job