Experienced Seasonal Customer Service Team Lead for Remote Work Opportunity in Multiple States - Delivering Exceptional Customer Experiences through Leadership and Expertise

Welcome to blithequark At blithequark, we thrive in a fast-paced, lively atmosphere where working with people, solving problems, and providing exceptional service are at the heart of everything we do. As a leader in our industry, we are committed to ensuring the most exceptional contact quality and service possible for our customers. We are now seeking an experienced and skilled Seasonal Customer Service Team Lead to join our team, working remotely from October through December 2025. About the Role As a Customer Service Lead at blithequark, you will play a crucial role in supporting our team of Customer Service Representatives (CSRs) and ensuring that our customers receive the best experience possible. You will work closely with our Team Supervisor, providing daily support, subject matter expertise, and real-time coaching to our CSRs, motivating and supporting them to resolve customer concerns effectively. Your excellent written and verbal communication skills, combined with your ability to work with a variety of systems and technology, will enable you to drive productivity, monitor incoming contact volumes, and prioritize cases to tackle the highest priority ones first. Key Responsibilities: Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring Provide interval updates to the team, sharing hourly progress versus SLA targets Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns Serve as the first line of defense for escalations for the broader Customer Service team Approve service recovery requests and produce promo codes Stay up-to-date about the knowledge base for blithequark products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements Work closely with the Team Supervisor to support the CSR coaching process As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team Promote a positive and friendly environment supporting good morale and cooperation Essential Qualifications: To be successful in this role, you will need to possess the following essential qualifications: A Bachelor’s degree or equivalent work experience 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction A proven track record of supporting customers with exceptional service Excellent written and verbal communication skills Detail-oriented, problem solver, promotes a positive team environment Excellent computer/software skills (Google Docs, Sheets, and Slides) Experience with Salesforce or other CRM software a plus Preferred Qualifications: In addition to the essential qualifications, the following preferred qualifications will be considered an asset: Leadership skills and experience in a team lead or supervisory role Familiarity with eCommerce and customer service technology Experience working in a fast-paced, dynamic environment Ability to work flexible hours, including weekends and holidays Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Strong leadership and coaching skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong problem-solving and analytical skills Ability to prioritize tasks and manage multiple projects simultaneously Strong attention to detail and ability to maintain accuracy Career Growth Opportunities: At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Seasonal Customer Service Team Lead, you will have the opportunity to develop your leadership and coaching skills, as well as gain experience working in a fast-paced, dynamic environment. You will also have access to training and development programs to help you achieve your career goals. Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and friendly work environment. We believe in promoting good morale and cooperation among our team members, and we strive to create a culture that is inclusive, diverse, and supportive. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. Compensation and Benefits: We offer a competitive compensation package, including a hourly rate of $20.84-$22.71, depending on location. We also offer a range of benefits, including paid sick leave, access to employee perks portal, and Minted Friends and Family Discount. Conclusion: If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Service Team Lead at blithequark, you will have the opportunity to develop your leadership and coaching skills, work in a fast-paced and dynamic environment, and deliver exceptional customer experiences. Don’t miss out on this chance to join our team and take your career to the next level. Apply now to become a part of our vibrant and inclusive community! Apply for this job