Experienced Remote Medical Customer Service Representative – Healthcare Call Center Support Specialist

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional healthcare services that make a meaningful difference in the lives of our patients and clients. As a leader in the healthcare industry, we are committed to providing innovative solutions, outstanding customer service, and unparalleled support to our network of hospitals and medical professionals. We are now seeking an experienced and skilled Remote Medical Customer Service Representative to join our team, working from the comfort of their own home to provide top-notch support to our clients and patients. Job Overview We are looking for a highly motivated and experienced Medical Customer Service Representative to work in a remote call center environment, providing exceptional phone support to hospitals and patients regarding billing inquiries and other medical-related issues. The ideal candidate will have a strong background in healthcare, experience working in a call center, and excellent problem-solving skills. If you are a compassionate and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Key Responsibilities Provides exceptional phone support to hospitals and patients, handling calls in a timely and efficient manner, and ensuring that all inquiries are resolved to the highest standard. Assists patients effectively by clarifying their questions, providing accurate information, and ensuring that they receive the support they need in a compassionate and empathetic manner. Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary, demonstrating excellent problem-solving skills and a commitment to resolving complex issues. Maintains accurate patient records by inputting information into the hospital's computer system, ensuring that all data is up-to-date and accurate, and complying with all relevant regulations and guidelines. Routes incoming calls to the most suitable person within the company, ensuring that all callers are connected seamlessly and efficiently, and that their inquiries are resolved promptly. Utilizes Epic Software to manage patient records and billing inquiries, and demonstrates a high level of proficiency in using this software to deliver exceptional customer service. Essential Qualifications Must have experience working in a call center environment, preferably in a healthcare setting, and demonstrate a strong understanding of the principles of excellent customer service. Must have a background in Medical Claims and/or Insurance, and demonstrate a strong knowledge of medical terminology, billing procedures, and healthcare regulations. Must be able to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, and have a dedicated workspace to accommodate two monitors and a computer. Must have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed, and be able to hard wire via Ethernet cable, ensuring a stable and secure connection. Must be able to undergo a criminal background check, provide proof of ownership of a High School Diploma, GED or Transcripts, and complete a drug screen testing (testing for THC as well), demonstrating a commitment to upholding the highest standards of integrity and professionalism. Preferred Qualifications Epic Software experience is highly preferred, and candidates with experience using this software will be given priority consideration. Bi-lingual candidates are encouraged to apply, as language skills are a valuable asset in our diverse and multicultural healthcare environment. Candidates with experience working in a remote call center environment will be given preference, as they will be well-equipped to handle the challenges and opportunities of working from home. Skill and Competencies To be successful in this role, candidates will need to demonstrate a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner. Strong problem-solving skills, with the ability to analyze complex issues, identify solutions, and implement effective resolutions. High level of accuracy and attention to detail, with the ability to maintain accurate patient records and manage complex data sets. Ability to work in a fast-paced environment, with the ability to prioritize tasks, manage multiple calls, and meet productivity standards. Strong technical skills, with the ability to use Epic Software, manage patient records, and troubleshoot technical issues. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development, and we offer a range of training and learning programs to help our staff develop new skills and advance their careers. As a Remote Medical Customer Service Representative, you will have access to: Comprehensive training programs, including onboarding, product knowledge, and soft skills training. Ongoing coaching and feedback, to help you develop your skills and achieve your goals. Opportunities for career advancement, including promotions, lateral moves, and professional development programs. A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of integrity, respect, and compassion. We believe in creating a work environment that is supportive, inclusive, and empowering, and we offer a range of benefits and perks to help our employees thrive, including: Flexible working arrangements, including remote work options and flexible hours. Competitive salary and benefits package, including health insurance, retirement savings, and paid time off. Opportunities for professional development and career growth, including training programs, mentorship, and coaching. A supportive and collaborative team environment, with a focus on teamwork, communication, and mutual respect. Compensation, Perks, and Benefits As a Remote Medical Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: A competitive hourly rate, with opportunities for overtime and bonuses. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Opportunities for professional development and career growth, including training programs, mentorship, and coaching. A range of perks and benefits, including flexible working arrangements, remote work options, and a supportive and collaborative team environment. Conclusion If you are a motivated and experienced Medical Customer Service Representative looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. With a strong focus on delivering exceptional customer service, a commitment to career growth and development, and a supportive and collaborative work environment, we believe that this role offers a unique and rewarding opportunity for the right candidate. So why not apply today, and take the first step towards a fulfilling and challenging career with blithequark? Apply for this job