Experienced Remote Live Chat Customer Support Specialist for Dynamic Shipping Container Supplier

Welcome to arenaflex: A Leading Shipping Container Supplier arenaflex is a renowned shipping container supplier based out of Tampa, Florida, dedicated to providing top-notch used and new shipping containers to customers across the US. With a strong commitment to excellence and customer satisfaction, we are now seeking an energetic and self-motivated individual to join our team as a Remote Live Chat Customer Support Specialist. This is an exceptional opportunity to work with a great company that values integrity, quality, and teamwork. Job Overview We are looking for a highly skilled and experienced Live Chat specialist to answer live chats from customers and provide exceptional support. As a fully remote position, you will have the flexibility to work from anywhere in the world, as long as you have a reliable internet connection and can work 40 hours a week, Monday to Friday, 9am-6pm EST. You will be responsible for responding to live chats, addressing customer inquiries, and providing timely solutions to ensure customer satisfaction. Key Responsibilities: Respond to live chats from customers in a timely and professional manner Address customer inquiries, concerns, and issues related to shipping containers Provide accurate and helpful information to customers, including product details, pricing, and availability Utilize knowledge of shipping containers and industry trends to provide exceptional customer support Collaborate with internal teams to resolve customer complaints and issues Meet and exceed customer satisfaction targets and performance metrics Essential Qualifications: To be successful in this role, you must possess the following essential qualifications: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues Ability to work independently with minimal supervision, while maintaining a high level of productivity and performance Strong knowledge of shipping containers and industry trends, or willingness to learn and be trained Ability to work 40 hours a week, Monday to Friday, 9am-6pm EST, with flexibility to adjust to changing business needs High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications: While not required, the following preferred qualifications will be considered an asset: Previous experience in customer support, sales, or a related field, preferably in the shipping container industry Strong technical skills, including proficiency in live chat software and CRM systems Ability to speak multiple languages, with a focus on languages commonly spoken in the US and international markets Experience working in a remote or virtual team environment, with ability to self-motivate and manage time effectively Skills and Competencies: To excel in this role, you must possess the following skills and competencies: Communication skills: ability to communicate effectively with customers and internal teams, both verbally and in writing Problem-solving skills: ability to analyze customer complaints and issues, and provide timely and effective solutions Technical skills: proficiency in live chat software, CRM systems, and other technical tools and platforms Time management skills: ability to manage time effectively, prioritize tasks, and meet performance targets Adaptability: ability to adapt to changing business needs, priorities, and deadlines Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to providing our employees with opportunities for growth, development, and learning. As a Remote Live Chat Customer Support Specialist, you will have access to: Paid training and onboarding program to ensure your success in the role Ongoing coaching and feedback to help you improve your skills and performance Opportunities for career advancement and professional growth within the company Access to industry trends, best practices, and training resources to stay up-to-date with the latest developments in the shipping container industry Work Environment and Company Culture: At arenaflex, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. As a remote employee, you will be part of a virtual team that values open communication, transparency, and mutual respect. We offer a range of benefits, including: Paid sick days, paid days off, and holidays, including Christmas, Christmas Eve, Thanksgiving, 4th of July, New Year's Day, and New Year's Eve Cool company incentives and rewards for outstanding performance and contributions Opportunities for socialization and connection with colleagues through virtual team-building activities and events Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Base salary of $500 per month, paid twice per month via Wise or Payoneer 5% commission on each container sold, with average earnings of $20-$30 per container Contract provided, with opportunities for long-term employment and career growth Access to a range of benefits, including paid time off, holidays, and company incentives Conclusion: If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Remote Live Chat Customer Support Specialist. With a strong commitment to excellence, integrity, and teamwork, arenaflex is the perfect place to build a rewarding and challenging career. Apply now and take the first step towards a fulfilling and successful career with a leading shipping container supplier! Apply for this job