Experienced Remote Health Care Customer Service Representative - Delivering Exceptional Patient Experiences through Telehealth Support

Welcome to blithequark At blithequark, we are dedicated to making a positive impact on people's lives by providing exceptional customer service experiences in the healthcare industry. As a leader in delivering mission-critical services and solutions, we are committed to creating outstanding outcomes for our clients and the millions of individuals who rely on them. Our team is passionate about helping others, and we are looking for like-minded individuals to join our ranks. About the Role We are seeking an experienced and compassionate Remote Health Care Customer Service Representative to join our team. As a member of our Customer Experience team, you will play a vital role in handling telehealth-based phone calls and email inquiries, providing support and solutions to patients and healthcare professionals. Your excellent communication skills, empathy, and problem-solving abilities will enable you to deliver positive experiences and make a real difference in people's lives. Key Responsibilities Handle a high volume of incoming calls and emails from patients and healthcare professionals, responding to inquiries and resolving issues in a timely and professional manner Provide support and guidance on insurance verifications, benefits education, billing questions, prescription issues, and technical challenges, including real-time support during time-sensitive situations Navigate multiple systems and applications to access patient information and resolve issues efficiently Collaborate with internal teams to resolve complex issues and escalate concerns as needed Consistently meet or exceed performance metrics, including call quality, customer satisfaction, and productivity standards Essential Qualifications High school diploma, GED, or college degree Excellent communication and interpersonal skills, with the ability to empathize with patients and healthcare professionals Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively Availability to work weekends and flexible hours, including evenings and holidays High-speed internet connection and a distraction-free work environment Ability to type 40 words per minute with 96% accuracy Successful completion of a background check Preferred Qualifications Previous experience in customer service, healthcare, or a related field Knowledge of healthcare terminology, insurance plans, and medical procedures Experience with telehealth platforms and electronic health records (EHRs) Certification in customer service, healthcare, or a related field Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Remote Health Care Customer Service Representative, you will have access to: Comprehensive training programs, including a 3-week virtual training class Ongoing coaching and feedback to support your professional development Opportunities for career advancement and promotion within the healthcare team Recognition and reward programs to acknowledge your achievements and contributions Work Environment and Culture At blithequark, we value our team members and strive to create a positive and supportive work environment. As a remote worker, you will enjoy: Flexibility and autonomy to work from the comfort of your own home A distraction-free work environment, with equipment provided by blithequark A collaborative and inclusive team culture, with regular virtual meetings and team-building activities Access to a range of employee benefits, including health insurance, paid time off, and retirement savings plans Compensation and Benefits We offer a competitive hourly rate of $16.50, with opportunities for bonuses and incentives based on performance. Our comprehensive benefits package includes: Health insurance coverage for you and your family, starting on day 1 of work Paid time off accrued after 180 days Retirement savings plan, with company match Voluntary dental and vision programs Life and disability insurance How to Apply To be considered for this exciting opportunity, please follow these steps: Apply to the role and provide your basic profile information Answer prescreen questions to ensure you meet the minimum requirements Complete a typing test to assess your skills Take a short assessment to determine your fit for the role Join Our Team At blithequark, we are passionate about making a difference in people's lives. If you share our values and are committed to delivering exceptional customer service experiences, we encourage you to apply for this exciting opportunity. Join our team and grow with us as we continue to shape the future of healthcare support. Apply for this job