Experienced Remote Customer Service Representative – Providing Exceptional Policy Support and Claim Assistance to Policyholders and Third Parties via Inbound Calls

Introduction to blithequark At blithequark, we pride ourselves on delivering outstanding customer experiences through our dedicated team of remote customer service representatives. As a leader in the industry, we understand the importance of providing top-notch support to our policyholders and interested third parties. Our mission is to ensure that every interaction with our customers is handled with professionalism, empathy, and a commitment to resolving issues promptly and efficiently. If you are a highly motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Job Overview As a Remote Customer Service Representative at blithequark, you will play a vital role in providing exceptional service to our policyholders and interested third parties via inbound calls. Your primary responsibility will be to explain policy coverage, claim status, and assist with claim payments or other policy information, ensuring that all inquiries and issues are handled promptly and professionally. You will utilize multiple systems to provide first-contact resolution and high customer satisfaction while maintaining adherence to defined operational standards. Primary Responsibilities Handle a high volume of inbound calls, approximately 70-120 calls per day, in a fast-paced call center environment Provide heavy phone contact with policyholders, providers, and interested third parties, ensuring that all customer needs are met on every interaction Review and maintain new and revised procedures regarding policy information, staying up-to-date on the latest developments and updates Ensure customer needs are met on every interaction, whether via phone, email, or written correspondence Maintain department standards for the number of calls, average handle time, and time management, consistently meeting or exceeding performance targets Requirements To be successful in this role, you will need to meet the following requirements: 1+ years of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a position that involves taking calls on a daily basis 18 years of age or older High School Diploma or equivalent Remote experience is strongly preferred but not required Reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection A smartphone is required to access VPN Insurance industry experience is considered a plus but not a requirement A fire extinguisher is required in your home for safety reasons A quiet and professional workplace is essential Basic computer knowledge and skills, including proficiency in Microsoft Office Excellent oral and written communication skills, with a minimum typing requirement of 30 wpm Ability to multi-task, work under pressure, and maintain excellent organization and time management skills Location and Schedule This is a remote position, with the opportunity to work from home nationwide, excluding certain states. You will need to have open availability Monday through Friday between 7:30 am and 6:30 pm CST. Our training program is 2-3 weeks long, Monday through Friday, 8 am to 4:30 pm CST. Post-training, you will be assigned to a 40-hour workweek, with a Monday through Friday schedule and no weekend shifts unless overtime is presented. Training and Development At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. Our comprehensive training program will equip you with the knowledge and skills required to excel in this role, including: Product knowledge and policy information Customer service skills and techniques System training and technical support Performance management and coaching Career Growth and Benefits As a Remote Customer Service Representative at blithequark, you will have access to a range of career growth opportunities and benefits, including: Competitive compensation and benefits package Opportunities for professional development and advancement Recognition and reward programs for outstanding performance A dynamic and supportive work environment Flexible scheduling and remote work arrangements Company Culture At blithequark, we pride ourselves on our company culture, which is built on the values of excellence, integrity, and customer focus. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow. As a Remote Customer Service Representative, you will be an integral part of our team, working together to deliver exceptional customer experiences and drive business success. How to Apply If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Equal Employment Opportunity blithequark is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law. Conclusion As a Remote Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our policyholders and interested third parties. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team today and become part of a dynamic and supportive work environment that is dedicated to excellence and customer focus. Apply for this job