Experienced Mechanical Customer Service Expert – Delivering Exceptional Support and Solutions to Clients at blithequark

Introduction to blithequark Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making people's lives simpler, faster, and safer. Join the blithequark Team As a Mechanical Customer Service Expert at blithequark, you will become a key contributor in making a positive impact on our clients' lives. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Responsibilities As a Mechanical Customer Service Expert, your responsibilities will include: Handling and carefully responding to all customer inquiries in a professional and courteous manner Providing excellent customer service through active listening and empathy Working with confidential customer information and treating it sensitively Aiming to resolve issues on the first call by being proactive and solution-focused Appropriately communicating with customers to ensure their needs are met Calmly attempting to resolve and de-escalate any issues that may arise Escalating interactions when necessary and appropriate to ensure timely resolution Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues to help improve our services Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Ability to work remotely in a virtual team environment 6 months of customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements To work from home as a Mechanical Customer Service Expert, you will need: Internet Connection Requirements: Minimum subscribed download rate equal or exceeds 12.0 Mbps Minimum subscribed upload rate equal or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Mechanical Customer Service Expert, you will have access to: Paid training to help you develop your skills and knowledge Competitive wages and benefits package Full benefits, including medical, dental, vision, 401k, and more Paid time off to help you maintain a healthy work-life balance Employee wellness and engagement programs to support your physical and mental well-being Work Environment and Company Culture At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the principles of inclusion, diversity, and respect, and we strive to create an environment where everyone feels welcome and valued. Compensation, Perks, and Benefits As a Mechanical Customer Service Expert at blithequark, you can expect a comprehensive compensation package that includes: Competitive wages Full benefits package Paid time off Employee wellness and engagement programs Opportunities for growth and development Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Mechanical Customer Service Expert position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our clients' lives and contribute to the success of our company. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job