Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Introduction to blithequark In the rapidly evolving landscape of health insurance, blithequark stands out as a beacon of innovation and customer-centric approach. As a leader in providing cloud-based enrollment tools and services, blithequark empowers millions of consumers across the country to make informed decisions about their health plans. With a strong commitment to simplicity, accessibility, and excellence in customer experience, blithequark is now seeking dedicated and self-driven individuals to join its team of Remote Customer Service Representatives. About the Role As a Remote Customer Service Representative at blithequark, you will be at the forefront of delivering an exceptional customer experience, helping to demystify the process of finding and enrolling in health insurance. This is a full-time, seasonal role that offers the convenience of working from home, along with a comprehensive compensation package and opportunities for professional growth. If you are passionate about customer service, thrive in a fast-paced environment, and are committed to making a positive impact, this could be the ideal role for you. Key Responsibilities Handle inbound and outbound calls, ensuring the highest level of customer service experience consistently. Manage customer accounts, provide technical support, and assist with application data entry. Respond to online chat inquiries as assigned, interpreting and following defined procedures and policies. Demonstrate creative problem-solving skills, flexibility, and adaptability in a rapidly changing environment. Effectively manage time and tasks, prioritizing multitasking and task management to meet performance goals. Engage in extensive self-study, training, and testing, with the ability to pass required exams to proceed through training and certifications. Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and integrity. Essential Qualifications Be at least 18 years of age or older. Have a minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace. Own a personal laptop or desktop computer for the training period. Commit to full attendance during the 3-week training period. Complete a background check and health screening as part of the onboarding process. Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible). Possess moderate to advanced computer skills, with a high level of comfort learning new technology. Demonstrate excellent verbal and written communication skills, with a high level of professionalism. Be self-motivated, success-driven, and comfortable working from home. Preferred Experience Previous experience in a customer support or technical support role. Familiarity with group and/or individual health insurance, or the Affordable Care Act. Experience working in a call center environment. Knowledge of CRM systems and practices. Spanish bilingual skills are a plus. Career Growth and Learning Benefits At blithequark, we believe in the potential of our employees and are committed to providing opportunities for growth and development. As a Remote Customer Service Representative, you will have access to paid training, performance and attendance-based incentives, and a collaborative and supportive team environment. Our goal is to empower you with the skills and knowledge necessary to excel in your role and advance in your career. Work Environment and Company Culture blithequark prides itself on fostering a motivating and positive work environment, even in a remote setting. We believe in building each other up and supporting our team members through open communication, recognition, and rewards. Our vision is to make a meaningful difference in the lives of our customers, and we are looking for individuals who share this vision and are passionate about delivering exceptional customer service. Compensation, Perks, and Benefits Our compensation package is designed to recognize and reward your hard work and dedication. As a Remote Customer Service Representative at blithequark, you can expect: A competitive hourly rate, with opportunities for enhanced pay based on performance and attendance. Paid training and ongoing professional development opportunities. Full-time, seasonal temp-to-permanent roles with potential for long-term career growth. The convenience and flexibility of working from home. A collaborative and supportive team environment. 401K match and Individual Coverage HRA (ICHRA) benefits. Paid time off (PTO) to recharge and pursue your interests. Conclusion If you are a customer-focused, self-driven individual looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. Join our team of dedicated professionals who are passionate about making a difference in the lives of our customers. Together, let's simplify the process of finding and enrolling in health insurance and provide exceptional support and guidance to those who need it most. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job