Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark and the Industry At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our mission is to drive innovation, creativity, and impact in the world, and we do this by powering the connections that matter most. The telecommunications industry is rapidly evolving, and at blithequark, we are at the forefront of this change, delivering cutting-edge network and entertainment solutions to our customers. Job Overview As a Fiber Customer Support Analyst at blithequark, you will be part of a dynamic call center team that provides exceptional technical support and customer service to our Fios customers. You will be the go-to expert for customers with questions or issues related to their voice, data, and video services, and you will work tirelessly to troubleshoot issues, provide solutions, and ensure that our customers are delighted with their experience. If you are passionate about delivering outstanding customer service, have a knack for technical troubleshooting, and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities As a Fiber Customer Support Analyst at blithequark, your key responsibilities will include: Answering incoming calls from customers with order inquiries and/or trouble reports, and providing timely and effective solutions to their issues. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, and ensuring that they are able to fully utilize our services. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and escalating issues as necessary to ensure prompt resolution. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, and ensuring that they are able to troubleshoot common issues. Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and ensuring that customers are informed and empowered to make the most of our services. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, and being flexible and adaptable in a rapidly changing environment. Essential Qualifications To be successful as a Fiber Customer Support Analyst at blithequark, you will need: A dedication to customer service excellence, with a strong focus on delivering outstanding experiences for our customers. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a strong work ethic and a commitment to achieving exceptional results. The ability to thrive in a fast-paced work environment, with a strong focus on teamwork, collaboration, and mutual support. Preferred Qualifications While not essential, the following qualifications are highly desirable: A related Associate Degree or 2+ years of relevant experience in a technical support or customer service role. Technical support call center experience, with a strong understanding of telecommunications technologies and networks. Skills and Competencies To succeed as a Fiber Customer Support Analyst at blithequark, you will need to possess the following skills and competencies: Strong technical troubleshooting skills, with the ability to analyze complex issues and develop effective solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. A strong focus on customer service, with a commitment to delivering exceptional experiences and exceeding customer expectations. The ability to work in a fast-paced environment, with a strong focus on adaptability, flexibility, and resilience. A strong understanding of telecommunications technologies and networks, with the ability to learn and adapt to new technologies and systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to help you achieve your goals. These include: Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role. Opportunities for career advancement, with a strong focus on promoting from within and developing our future leaders. A range of learning and development resources, including online courses, workshops, and conferences, to help you stay up-to-date with the latest technologies and trends. A strong focus on mentorship and coaching, with experienced colleagues and leaders who are committed to helping you achieve your goals. Work Environment and Company Culture At blithequark, we are proud of our dynamic and inclusive work environment, and we are committed to creating a workplace where everyone feels valued, connected, and empowered to contribute their best. Our company culture is built on a strong foundation of: Respect and inclusivity, with a strong focus on diversity and equality. Collaboration and teamwork, with a commitment to working together to achieve our goals. Innovation and creativity, with a strong focus on driving new ideas and solutions. Customer obsession, with a commitment to delivering exceptional experiences for our customers. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and success. These include: A competitive salary, with opportunities for bonuses and incentives. A comprehensive benefits package, including health and wellness benefits, 401(k) savings plan, and stock incentive programs. Paid time off, adoption assistance, and tuition assistance, to help you achieve a better work-life balance. A range of perks and discounts, including discounts on our services and products, and access to exclusive events and experiences. Conclusion If you are passionate about delivering exceptional customer service, have a strong technical aptitude, and thrive in a fast-paced environment, we want to hear from you. As a Fiber Customer Support Analyst at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our team and contribute to our mission of powering and empowering how people live, work, and play. Apply now to take the first step towards an exciting and rewarding career at blithequark. Apply for this job