Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to arenaflex: Empowering Health Insurance Excellence It's an exciting time to join arenaflex, a pioneering force in the health insurance industry. As we continue to grow and adapt to the evolving needs of our communities, we're seeking talented and dedicated Remote Customer Service Representatives to join our elite teams. At arenaflex, we're committed to fostering a positive and motivating work environment, even in a remote setting, where our team members can thrive and make a meaningful impact. Our vision is clear: to simplify the process of finding and enrolling in health insurance, and we're looking for like-minded individuals to help us achieve this goal. About arenaflex arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions. Our innovative, cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. We're dedicated to delivering exceptional customer experiences, and our award-winning solutions have made us a leader in the industry. Job Overview Key Responsibilities: Handle inbound and outbound calls, delivering exceptional customer service experiences consistently Manage customer accounts, provide technical support, and address customer inquiries via phone, email, or online chat Accurately enter application data, ensuring attention to detail and adherence to defined procedures and policies Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment Effectively manage time and tasks, prioritizing multiple projects and updates while maintaining a high level of productivity Complete extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and integrity Requirements: Must be at least 18 years of age or older Minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace Personal laptop or desktop computer required for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Cable/Fiber Broadband Internet with a hard-wired Ethernet connection is required (note: mobile internet service providers and satellite internet are not compatible) Essential Qualifications: Moderate to advanced computer skills, with a high level of comfort learning new technology Excellent verbal and written communication skills, with a high level of professionalism Self-motivated and success-driven, with a strong desire to deliver exceptional customer experiences Comfortable working from home, with a dedicated workspace and minimal distractions Preferred Experience (not required): Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills, a plus What We Offer: At arenaflex, we're committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you'll enjoy: Paid training, with extensive support and resources to ensure your success Full-time, seasonal temp-to-permanent roles, with opportunities for advancement and career growth Performance and attendance-based incentives, in addition to a competitive base pay The convenience of working from home, with a collaborative and supportive team environment 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) Career Growth Opportunities: At arenaflex, we're dedicated to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you'll have access to: Ongoing training and development opportunities, to enhance your skills and knowledge Coaching and mentoring, to support your career goals and aspirations Opportunities for advancement, into leadership or specialized roles A collaborative and supportive team environment, where your contributions are valued and recognized Work Environment and Company Culture: At arenaflex, we're proud of our positive and motivating work environment, where our team members can thrive and make a meaningful impact. As a Remote Customer Service Representative, you'll be part of a dynamic and supportive team, with: A strong focus on teamwork and collaboration, with regular virtual meetings and team-building activities A commitment to diversity, equity, and inclusion, with a culture that values and respects individual differences A flexible and adaptive approach, with a willingness to innovate and improve our processes and systems A strong emphasis on work-life balance, with a focus on supporting the well-being and happiness of our team members Compensation, Perks, and Benefits: As a Remote Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, with: Base pay: $14.50 per hour Enhanced rate: $16.00 per hour, contingent on weekly attendance and performance Spanish bilingual base pay: $15.50 per hour Spanish bilingual enhanced rate: $17.00 per hour, contingent on weekly attendance and performance A range of perks and benefits, including paid training, 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) Conclusion: If you're a motivated and customer-focused individual, with a passion for delivering exceptional support and guidance, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at arenaflex, you'll be part of a dynamic and supportive team, with opportunities for growth, development, and career advancement. Join us in our mission to simplify the process of finding and enrolling in health insurance, and make a meaningful impact in the lives of our customers. Apply now to take the first step in an exciting and rewarding career with arenaflex! Apply for this job