Experienced Pharmacy Technician, Clinical Customer Care – Remote Patient Support and Adherence Specialist

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Job Overview arenaflex is seeking dedicated and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team. As a Call Center Technician on this remote team, you will play a vital role in improving patient adherence and health outcomes for individuals managing various disease states. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications, helping them better manage their conditions. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. Key Responsibilities Conduct outbound calls to patients who qualify for adherence-based programs, ensuring timely and consistent communication. Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success. Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns, enabling timely intervention and resolution. Use arenaflex procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing. Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates. Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes. Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements. Identify and communicate issues to senior-level staff as appropriate and communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, and technology updates. Essential Qualifications To be considered for this role, you must be a resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance. You must also hold an active Pharmacy Technician license in your state of residence and be able to obtain a Rhode Island Pharmacy Technician license through application and fee. Additionally, you should have at least 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center, and a minimum of one consecutive year of experience in customer service. The ability to maintain a consistent, reliable, and stable internet connection is also required. Preferred Qualifications Prior Call Center experience. Previous experience working from home. Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency. Bilingual in Spanish. Flexibility in work schedule. Education and Skills A verifiable High School diploma, GED, or equivalent work experience is required. As a Pharmacy Technician in our Clinical Call Center, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should be able to triage tasks, balance efficiency with accuracy, and work both independently and as a team. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Pharmacy Technician in our Clinical Call Center, you will have opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team. You will be able to expand your skill set, enhance your knowledge, and take on new challenges, all while making a meaningful difference in the lives of our patients. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. As a remote team member, you will be part of a collaborative and innovative team that is dedicated to delivering exceptional patient care and making a positive impact in our communities. Compensation, Perks, and Benefits The typical pay range for this role is $17.00 - $31.30 per hour. In addition to your compensation, you will enjoy a comprehensive benefits package that includes medical, dental, and vision benefits, as well as eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners. As a valued team member, you will receive Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a compassionate and dedicated Pharmacy Technician looking for a challenging and rewarding role, we encourage you to apply to join our team at arenaflex. As a Clinical Call Center Technician, you will have the opportunity to make a meaningful difference in the lives of our patients, while also growing and developing your skills and career. Apply now to become part of a dynamic and supportive team that is shaping the future of healthcare. Apply for this job