Experienced Patient Account Representative – Remote Call Center and Customer Service Expert for Healthcare Services

Welcome to arenaflex: Empowering Healthcare Services through Exceptional Patient Support arenaflex is a leading force in the healthcare services industry, dedicated to providing top-notch support to multiple healthcare facilities across the nation. We are passionate about creating a positive impact on patient care and satisfaction, and we are now seeking a highly skilled and compassionate Patient Account Representative to join our remote call center team. As a Patient Account Representative at arenaflex, you will have the unique opportunity to work from the comfort of your own home while making a meaningful difference in the lives of patients and their families. Why Choose arenaflex for Your Next Career Move? At arenaflex, we believe in fostering a supportive and collaborative work environment that encourages growth, learning, and career advancement. As a valued member of our team, you can expect: A remote work position that offers flexibility and work-life balance Opportunities for career advancement and professional growth within the organization The chance to engage in meaningful work that directly impacts patient care and satisfaction A dynamic and collaborative team environment that promotes open communication and teamwork The opportunity to enhance your skills in customer service, medical billing, and patient account management Job Responsibilities: Providing Exceptional Patient Support and Account Management As a Patient Account Representative at arenaflex, your primary responsibilities will include: Answering and making phone calls to patients, insurance companies, and hospital departments to resolve account-related inquiries and concerns Updating and documenting financial data to ensure accurate reimbursement and account management Participating in accounts receivable clean-up projects and other assigned tasks to optimize account management processes Providing training and support to new or existing staff members as directed by leadership to promote knowledge sharing and team development Working towards reducing call and wait times to improve customer satisfaction and patient experience Qualifications: Essential Skills and Experience for Success To be successful in this role, you will need: A High School Diploma or GED Equivalent Basic computer skills, including knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook 1-2 years of previous customer service experience, preferably in a healthcare or medical billing environment General accounting and bookkeeping skills, with the ability to manage and reconcile financial data Excellent communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing Preferred Qualifications: Taking Your Career to the Next Level While not required, the following skills and experience will be considered an asset: Experience with systems or applications such as Epic or SSI Familiarity with medical billing and medical terminology, with the ability to apply this knowledge in a patient account management context Demonstrated leadership qualities and initiative in a team environment, with the ability to motivate and support colleagues Career Growth and Development Opportunities at arenaflex At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Patient Account Representative, you can expect: Ongoing training and development opportunities to enhance your skills and knowledge in patient account management and medical billing Regular performance feedback and coaching to support your career growth and advancement Opportunities for career advancement and professional growth within the organization, with a focus on promoting from within Work Environment and Company Culture at arenaflex At arenaflex, we pride ourselves on our dynamic and supportive work environment, which is built on the values of teamwork, respect, and open communication. As a remote employee, you can expect: A flexible and autonomous work environment that allows you to work from the comfort of your own home Regular virtual team meetings and social events to promote connection and community among remote employees A comprehensive employee recognition and reward program to recognize and reward your contributions and achievements Compensation, Perks, and Benefits at arenaflex At arenaflex, we offer a competitive compensation package that includes: A competitive salary range, with opportunities for bonuses and incentives A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan A generous paid time off policy, with holidays, vacation days, and sick leave Access to ongoing training and development opportunities, with a focus on promoting career growth and advancement Conclusion: Join the arenaflex Team and Make a Difference in Healthcare Services If you are a motivated and compassionate individual with a passion for delivering exceptional patient support and account management, we encourage you to apply for this exciting opportunity at arenaflex. As a Patient Account Representative, you will have the chance to make a meaningful difference in the lives of patients and their families, while also growing and developing your career in a dynamic and supportive work environment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today! Apply for this job