**Experienced Overnight Customer Support Specialist – Pet Insurance Industry Pioneer**

Are you a compassionate and resourceful individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two situations are ever the same? If so, we invite you to join blithequark, a leading provider of medical insurance for cats and dogs in North America, as an Overnight Customer Support Specialist. At blithequark, we're dedicated to helping loving, responsible pet owners budget and care for their pets. Our mission is to provide unparalleled lifetime value and importance of having a pet protected by us. As a key member of our team, you'll play a vital role in building real-life connections with our members, educating them on the importance of pet insurance, and providing legendary member service in a high-volume contact center. **Schedule and Location** This is a remote position for candidates in the United States, excluding Georgia and Florida, unless you hold an active Property & Casualty license. As an Overnight Customer Support Specialist, you'll work a full-time schedule (8-hour shifts x 5 days a week) including full weekends without rotation, with shifts ranging from 6:00 PM Pacific Time to 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday to Friday from 8:00 AM Pacific Time to 5:00 PM Pacific Time. **What You'll Do** As an Overnight Customer Support Specialist, you'll be responsible for: * Handling sensitive situations with empathy and care, exemplifying blithequark values * Utilizing multiple systems to support our members * Quickly adapting to changes in responsibility, processes, and workflow in an ever-changing environment * Providing legendary member service in a high-volume contact center * Making genuine connections with the ability to adapt communication style to best serve any member that contacts us * Efficiently managing time to provide exceptional member service * Passionately assisting members, asking probing questions, and problem-solving to find creative solutions **Experience You Have** To succeed in this role, you'll need: * 1+ years' experience working an overnight shift * 2+ years' experience in a member-facing role * Experience using and learning complex computer systems * Work-from-home experience is a plus * Fluency in French or Spanish is a plus * Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, blithequark provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below) **Additional Information** * Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, blithequark provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia. * If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet. **Compensation** As an Overnight Customer Support Specialist, you'll enjoy: * A base pay of $24.50/hour on a full-time schedule * Uncapped monthly bonuses based on individual performance * Restricted Stock Units, which vest over 4 years * A new hire grant of Restricted Stock Units, which vest over 4 years **Benefits and Perks** At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. You'll enjoy: * Full medical, dental, and vision benefits at no cost to the employee * Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) * Five-week sabbatical after five years of employment * Open, casual, pet-friendly, and fun office environment * Free medical health insurance for your pet (1 dog or cat) * Paid time off to volunteer at nonprofit organizations * Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. **Why Join blithequark?** At blithequark, we're passionate about revolutionizing the pet insurance industry and providing unparalleled lifetime value and importance of having a pet protected by us. We're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We're an equal-opportunity employer and embrace diversity. **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at to learn more and submit your application. **Accommodations** We're committed to ensuring that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. We look forward to welcoming you to our team! Apply for this job