**Experienced Full Stack Customer Service & Sales Representative - Hybrid**

Are you a customer service and sales professional looking for a challenging and rewarding role that combines the best of both worlds? Do you have a passion for delivering exceptional customer experiences and driving sales growth? If so, we have an exciting opportunity for you to join blithequark as a Full Stack Customer Service & Sales Representative - Hybrid. **About blithequark** blithequark is a global leader in communications and technology, dedicated to providing innovative solutions that connect people and businesses around the world. As a member of our team, you'll be part of a dynamic and collaborative environment that values creativity, teamwork, and customer satisfaction. Our mission is to redefine customer service and sales, creating meaningful connections with each customer and driving business growth through exceptional experiences. **Job Summary** As a Full Stack Customer Service & Sales Representative - Hybrid, you'll be the voice of blithequark, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records * Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services * Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service * Participate in cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as a blithequark Full Stack Customer Service & Sales Representative - Hybrid * Competitive hourly rate, with the potential to earn up to $17.41 per hour, plus up to $12,000 in commissions yearly if all sales goals are met * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Opportunities for career growth and development, with training on the latest technology, devices, and products * A dynamic and collaborative work environment that values creativity, teamwork, and customer satisfaction **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Strong communication and problem-solving skills, with the ability to simplify complex technical information for customers * Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences **Work from Home (WFH) Requirements** * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. * Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Why Join blithequark?** * Career possibilities are limitless with blithequark, with opportunities for growth and development in a dynamic and collaborative environment * Join a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences and driving business growth * Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Participate in training and development programs to enhance your skills and knowledge, with opportunities to work with the latest technology, devices, and products **How to Apply** If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join blithequark as a Full Stack Customer Service & Sales Representative - Hybrid. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment that values creativity, teamwork, and customer satisfaction. We welcome applications from qualified candidates of all backgrounds and perspectives. **Disclaimer** This job posting is for informational purposes only and is not a guarantee of employment. blithequark reserves the right to modify or terminate this job posting at any time, without notice. Apply for this job