Experienced Online Customer Chat Specialist – Delivering Exceptional Support and Service to Youth and Families at blithequark

Welcome to blithequark: Empowering Youth and Families Through Comprehensive Support Services Imagine being part of an organization that has been at the forefront of providing comprehensive access to services for youth aging out of foster care since 2009. blithequark, born out of a visionary partnership, has evolved into the hub of all support services, dedicated to nurturing and empowering transitioning youth to become successful adults. Our mission is built on a foundation of personal growth, practical life skills development, and a safe, nurturing environment. As Broward County's one-stop resource center, we offer a wide array of supportive services, making a tangible difference in the lives of Florida's children and families. Join the blithequark Team: Be Part of a Mission-Driven Work Culture At blithequark, we believe in the power of collective effort and shared vision. Our team is driven by an uplifting mission-driven work culture, where every member plays a vital role in creating history and serving Florida's most vulnerable populations. By joining our team, you not only become part of a legacy but also contribute to the well-being and future of our community. Our culture is built on the principles of growth, professional development, and a great benefits package, ensuring that our team members are supported every step of the way. Why Choose blithequark? Uplifting Mission-Driven Work Culture: Be part of a team that makes a real difference in the community. Make an Impact: Contribute to Florida's history by serving its children and families. Growth and Professional Development Opportunities: Enhance your skills and career with our supportive environment. Great Benefits Package: Enjoy generous paid time off, holidays, and a comprehensive benefits package. Job Overview: Online Customer Chat Specialist We are seeking a highly skilled and dedicated Online Customer Chat Specialist to join our dynamic team. The ideal candidate will possess strong written and verbal communication skills, be proficient in computer skills, and have a proven track record in customer support. As an Online Customer Chat Specialist at blithequark, your primary responsibility will be to deliver exceptional customer service to our clients, ensuring timely and efficient resolution of queries and issues. Key Responsibilities: Customer Service: Provide accurate and helpful information, resolve customer problems, and offer support in a professional and courteous manner. Monitoring and Responding to Inquiries: Ensure timely responses to customer inquiries, maintaining high standards of service quality. Problem-Solving: Utilize strong problem-solving skills to resolve customer issues efficiently and effectively. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services, enhancing customer experience and organizational revenue. Tracking and Reporting: Maintain accurate records of customer interactions, providing insights for service improvement and strategic planning. Essential Qualifications and Skills To excel in this role, you will need: High School Diploma or Equivalent: A foundational education in a relevant field. Excellent Communication Skills: Both written and verbal, with the ability to articulate complex information clearly. Computer Skills: Proficiency in MS Office, PLM, SAP basis, and other relevant software applications. Customer Support Experience: A proven track record in delivering high-quality customer service. Independence and Teamwork: The ability to work independently and as part of a cohesive team. Problem-Solving and Pressure Management: Strong skills in solving problems under pressure while maintaining a professional demeanor. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Relevant Certifications: Certifications in customer service, communications, or a related field. Advanced Computer Skills: Experience with additional software applications relevant to the role. Language Skills: Fluency in more than one language, reflecting the diversity of our community. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As an Online Customer Chat Specialist, you will have access to: Professional Development Programs: Training and workshops designed to enhance your skills and knowledge. Career Advancement Opportunities: A clear path for career progression within the organization. Mentorship: Guidance from experienced professionals in the field. Work Environment and Company Culture Our work environment is characterized by: Collaboration: A team-oriented approach to achieving our mission. Innovation: Encouragement of new ideas and innovative solutions. Respect and Inclusion: A culture that values diversity, respect, and inclusivity. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Medical, Dental, and Vision Insurance: Comprehensive health coverage for you and your family. 401(k) Plan: A retirement savings plan to secure your future. Generous Paid Time Off and Holidays: Time to relax, recharge, and enjoy life's moments. Fun and Challenging Work Environment: A workplace where you can learn, grow, and thrive. Conclusion: Join the blithequark Team Today! If you are passionate about delivering exceptional customer service, making a difference in your community, and growing with a dynamic team, we invite you to apply for the Online Customer Chat Specialist position at blithequark. Become part of our mission to empower youth and families, and embark on a rewarding career journey with us. Apply now and take the first step towards a fulfilling professional experience. Apply Job! Apply for this job