**Experienced Call Center Representative – Data Entry and Customer Service**

At arenaflex, we're dedicated to making a positive impact on people's lives through better health and well-being. As a leading healthcare, pharmacy, and retail organization, we're committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our communities. We're seeking an experienced and compassionate Call Center Representative to join our team at arenaflex. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our patients and customers, ensuring their needs are met with empathy, understanding, and professionalism. **Job Summary:** As a Call Center Representative at arenaflex, you'll be responsible for handling high-volume customer inquiries, resolving issues, and providing exceptional customer service. You'll work closely with our team to ensure seamless communication, accurate data entry, and efficient resolution of customer concerns. Your expertise in data entry, customer service, and problem-solving will enable you to make a meaningful impact on our customers' lives. **Key Responsibilities:** * Handle high-volume customer inquiries via phone, email, and chat, responding to questions and resolving issues in a timely and professional manner * Utilize arenaflex's remedy information entry methodology and rules processes to accurately enter patient and medication data into our systems * Enter top-off orders for handling, investigate missing solution data, and decipher clinical truncations (SIG codes) * Settle all information entry-related exceptions, ensuring accurate and timely resolution * Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis * Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities * Provide support to pharmacists, both in-office and remotely, identifying and conveying issues to senior-level staff as needed * Maintain a dynamic specialist permit or certification within the initial 90 days and keep a functioning professional permit or certificate **Essential Qualifications:** * High school certificate or GED * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browsing skills, including: + Opening a program + Composing URLs in the right area + Using a web search engine + Bookmarking a webpage + Exploring using back/forward/stop buttons + Completing forms online * 18 years old or older **Preferred Qualifications:** * At least 1 year of pharmacy professional experience in a retail or call center environment * At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification office * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction * Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents) * Familiarity with Spanish and English **What We Offer:** * Competitive hourly rate of $25-$35 * Opportunity to work in a dynamic and supportive team environment * Comprehensive training and development programs to enhance your skills and knowledge * Flexible remote work options * Opportunities for career growth and advancement * A comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Access to arenaflex's employee assistance program **About arenaflex:** arenaflex is a leading healthcare, pharmacy, and retail organization dedicated to making a positive impact on people's lives through better health and well-being. With a legacy of over 100 years, we're committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our communities. Our team of passionate and dedicated professionals is united by a shared purpose: to make a difference in the lives of our customers and patients. **How to Apply:** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your relevant experience and qualifications. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and veterans. Apply for this job