Aetna Customer Support Representative - Freshers Welcome - $24/Hour Remote Opportunity with CVS Health

Join the CVS Health Team: Delivering Heart-Driven Support as an Aetna Customer Support Representative CVS Health, a Fortune 4 company, is seeking enthusiastic and customer-focused individuals to join our team as Aetna Customer Support Representatives. As a key member of our Customer Care division within our Pharmacy Advantage Chief business, you will have the opportunity to make a positive impact on the lives of our millions of plan members. If you're passionate about delivering exceptional support and have a keen interest in healthcare, we want to hear from you! About CVS Health and Our Culture At CVS Health, we are dedicated to improving the health and well-being of our customers and communities. Our company culture is built on a foundation of respect, integrity, and compassion. We value diversity, equity, and inclusion, and strive to create an inclusive work environment that reflects the communities we serve. As a CVS Health team member, you will be part of a dynamic and supportive team that is committed to delivering heart-driven support to our customers. Job Summary As an Aetna Customer Support Representative, you will play a critical role in providing exceptional support to our plan members. You will respond to inbound calls, address questions and concerns regarding prescription coverage, medication, and mail-order pharmacy services, and provide solutions to improve their healthcare experience. This is a unique opportunity to learn about the healthcare industry, expand your skills, and explore future career opportunities within CVS Health. Key Responsibilities: Respond to inbound calls from plan members, addressing questions and concerns regarding prescription coverage, medication, and mail-order pharmacy services Provide accurate and timely information to plan members, ensuring they understand their coverage and options Utilize problem-solving skills to resolve customer complaints and concerns in a positive and productive manner Demonstrate empathy and compassion when interacting with plan members, providing a positive and supportive experience Adhere to HIPAA and regulatory compliance requirements Participate in ongoing training and development to enhance knowledge and skills Requirements: Bachelor's degree or equivalent experience PC proficiency in Windows-based applications Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, handling multiple calls and priorities Strong attention to detail and organizational skills Preferred Qualifications: Associate's degree or equivalent experience Previous experience in customer service or a related field Knowledge of healthcare industry or pharmacy benefits Certification in customer service or a related field What We Offer: Competitive salary of $24/hour Remote work opportunity with flexible scheduling (part-time schedules starting at 20 hours per week) Comprehensive training program (approximately 6 weeks) Ongoing coaching and support from experienced team members Opportunities for career growth and advancement within CVS Health Comprehensive benefits package, including [insert benefits] Career Growth Opportunities and Learning Benefits At CVS Health, we are committed to the growth and development of our team members. As an Aetna Customer Support Representative, you will have access to ongoing training and development opportunities, including: Regular coaching and feedback from experienced team members Opportunities for career advancement within our Customer Care division Professional development programs, including training and certification opportunities Leadership development programs for those interested in advancing to leadership roles Work Environment and Company Culture Highlights At CVS Health, we strive to create a work environment that is supportive, inclusive, and dynamic. As a remote worker, you will have the flexibility to work from home, with regular check-ins and support from our team. Our company culture is built on a foundation of respect, integrity, and compassion, and we value diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a comprehensive compensation package, including a competitive salary of $24/hour, flexible scheduling, and comprehensive benefits. Our benefits package includes [insert benefits], and we also offer perks such as [insert perks]. How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! CVS Health is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Apply for this job