**Experienced Online Chat Support Representative – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're passionate about revolutionizing the way we interact with our customers, and we're looking for talented individuals to join our team as Online Chat Support Representatives. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our customers, handling inquiries via email, chat, and direct messaging. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! **About arenaflex** arenaflex is a full-service development and property management company that's dedicated to providing exceptional management of tax credit and HUD properties in our own portfolio as well as for third-party owners. Our team is comprised of passionate professionals who are committed to delivering exceptional service to our customers. We're a dynamic and innovative company that's always looking for ways to improve and grow, and we're excited to have you join our team! **Job Summary** As an Online Chat Support Representative at arenaflex, you'll be responsible for providing exceptional customer service to our clients via email, chat, and direct messaging. You'll be the first point of contact for many of our customers, and you'll play a critical role in resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service. We're looking for enthusiastic and motivated individuals who are passionate about delivering outstanding customer experiences. **Responsibilities** As an Online Chat Support Representative at arenaflex, your key responsibilities will include: * Expressing genuine empathy and concern for your customers' issues and addressing them as if they were your own * Answering, evaluating, and prioritizing requests from customers who have questions or are experiencing problems with services or products * Identifying high-risk customer situations and escalating them appropriately without hesitation * Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system * Responding to and resolving open issues in an appropriate time frame * Identifying trends related to systems, platforms, and/or customers and escalating them appropriately to management * Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times **Requirements** To be successful as an Online Chat Support Representative at arenaflex, you'll need to possess the following qualifications and skills: * Ability to type 30 wpm with 90% accuracy or above consistently * Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms * Ability to work independently and utilize resources to resolve customer issues * Excellent grammar and the ability to know when to use the lingo * Previous work-from-home experience is preferred * Understanding of contact center support metrics and the ability to implement actions for improvement * High School Diploma or equivalent **Benefits** As an Online Chat Support Representative at arenaflex, you'll enjoy a range of benefits, including: * Full benefits package * 100% remote work * Flexible work schedule with the option to work from home * Weekly pay and performance-based monthly bonuses **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences, and we're committed to creating a positive and supportive work environment for our employees. We offer a range of opportunities for career growth and development, including training and education programs, mentorship, and performance-based bonuses. If you're looking for a dynamic and innovative company that's committed to excellence, we want to hear from you! **How to Apply** If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience! What We Offer At arenaflex, we're committed to providing a range of benefits and perks that will make your work-life balance easier and more enjoyable. Some of the benefits we offer include: * Flexible Scheduling : We understand that everyone's schedule is different, which is why we offer flexible scheduling options that allow you to choose your hours and work at a time that suits you. * Remote Work : As an Online Chat Support Representative at arenaflex, you'll have the opportunity to work from home, which means you can avoid the daily commute and work in a comfortable and familiar environment. * Weekly Pay : We believe in paying our employees fairly and regularly, which is why we offer weekly pay and performance-based monthly bonuses. * Full Benefits Package : We're committed to providing our employees with a comprehensive benefits package that includes health, dental, and vision insurance, as well as other perks and benefits. Why arenaflex is a Great Place to Work At arenaflex, we're passionate about creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Some of the reasons why arenaflex is a great place to work include: * Dynamic and Innovative Culture : We're a dynamic and innovative company that's always looking for ways to improve and grow, which means you'll have the opportunity to be part of a team that's shaping the future. * Opportunities for Career Growth and Development : We're committed to providing our employees with opportunities for career growth and development, including training and education programs, mentorship, and performance-based bonuses. * Supportive Team Environment : We're a supportive team that's committed to helping each other succeed, which means you'll have a network of colleagues who will be there to support and encourage you every step of the way. How to Apply If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience! Don't miss out on this exciting opportunity to join our team and start delivering exceptional customer experiences today! Apply now and take the first step towards a rewarding and challenging career with arenaflex. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. Apply for this job