Experienced Online Chat Support and HR Specialist for Call Center Operations and Employee Engagement

Introduction to arenaflex arenaflex is a dynamic and innovative organization dedicated to providing exceptional customer experiences through its call center operations. As a key player in the industry, we recognize the importance of a supportive and productive work environment, which is why we are seeking a proactive and experienced Online Chat Support and HR Specialist to join our team. This role is integral in ensuring the smooth operation of our HR processes, contributing to a positive work environment, and supporting the growth and development of our call center staff. Job Overview The Online Chat Support and HR Specialist will play a vital role in supporting our call center operations, recruitment, and onboarding processes, as well as facilitating employee relations, HR administration, training, and development. The ideal candidate will be a highly organized and multitasking individual with excellent interpersonal and communication skills, able to interact effectively with employees at all levels. If you are a motivated and proactive HR professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Key Responsibilities Recruitment & Onboarding: Assist with the recruitment process, including posting job ads, screening resumes, and scheduling interviews. Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively. Employee Relations: Serve as a point of contact for call center employees regarding HR-related inquiries and concerns. Support employee engagement initiatives and assist in resolving workplace issues in a timely and effective manner. HR Administration: Maintain accurate and up-to-date employee records, including attendance, performance, and personal information. Process HR paperwork, including contracts, changes in employment status, and terminations. Training & Development: Assist in organizing and coordinating training sessions and development programs for call center staff. Track and report on employee training and development progress. Compliance & Reporting: Ensure adherence to arenaflex policies and employment laws. Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics. Support & Coordination: Collaborate with other HR team members to support various HR functions and initiatives. Coordinate with call center management to address staffing needs and operational requirements. Requirements To be successful in this role, you will need to possess the following qualifications and skills: Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Experience: Minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment. Skills: Strong organizational and multitasking skills with attention to detail. Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels. Technical Proficiency: Proficiency in HR software and MS Office Suite (Word, Excel, PowerPoint). Experience with applicant tracking systems (ATS) and HRIS is a plus. Problem-Solving: Ability to handle sensitive information with discretion and maintain confidentiality. Strong problem-solving skills with a proactive approach to resolving issues. Essential Qualifications In addition to the above requirements, the ideal candidate will possess: A strong understanding of HR principles and practices Excellent analytical and problem-solving skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and ability to maintain accurate records Excellent communication and interpersonal skills Preferred Qualifications While not essential, the following qualifications are preferred: Experience with HR software and systems Knowledge of employment laws and regulations Certification in HR or a related field Experience in a call center or customer service environment Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As an Online Chat Support and HR Specialist, you will have access to: Opportunities for career advancement through training, mentorship, and access to professional development resources Comprehensive training programs to enhance your skills and knowledge Professional development resources, including conferences, workshops, and online courses A supportive and collaborative work environment that fosters professional relationships and shared goals Work Environment and Company Culture arenaflex is dedicated to creating a supportive and inclusive work culture that values each employee's contributions. Our work environment is characterized by: A collaborative and team-oriented atmosphere Flexible work hours and a supportive work environment to help you maintain a healthy work-life balance Generous paid time off, employee recognition programs, and company-sponsored events A comprehensive health and wellness program, including health insurance, wellness programs, and gym membership discounts Compensation, Perks, and Benefits As an Online Chat Support and HR Specialist at arenaflex, you will be eligible for a competitive compensation package, including: A competitive salary reflective of your experience and expertise Comprehensive health insurance plans, including dental and vision coverage Wellness programs and gym membership discounts Generous paid time off, including vacation, sick leave, and personal days 401(k) plan with company match to support your financial future Employee discounts on company products and services Conclusion If you are a motivated and proactive HR professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. As an Online Chat Support and HR Specialist at arenaflex, you will play a vital role in supporting our call center operations, recruitment, and onboarding processes, as well as facilitating employee relations, HR administration, training, and development. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job