Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. With our innovative eCommerce and mobile platforms, veterinary practices can compare and buy from all their vendors in one place, streamlining their supply ordering processes. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. As a growing team, we're on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our ranks. About the Position The Chat Support Associate role at arenaflex is a vital part of our customer support team, responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. As a key member of our support team, you will work collaboratively to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you'll have the chance to work with a talented team of professionals, learn about the latest trends and technologies in the animal health industry, and develop your skills in customer support, communication, and problem-solving. Our company is dedicated to creating a culture of continuous learning, and we offer regular training and development programs to help our employees achieve their career goals. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusivity, and teamwork. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a work environment that is supportive, collaborative, and fun. As a remote-first company, we offer our employees the flexibility to work from anywhere in the USA, and we provide a range of benefits and perks to support their well-being and productivity. Compensation, Perks, and Benefits 100% remote within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office set up Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional support and service, we encourage you to apply for the Chat Support Associate role at arenaflex. As a member of our team, you'll have the opportunity to make a real difference in the lives of veterinary professionals and the animals they care for, while also developing your skills and advancing your career in a dynamic and innovative company. Don't miss out on this exciting opportunity to join our team and help us transform the animal health industry – apply now! Important Notice We want to ensure that all job seekers are aware of the potential risks of job scams and impersonation. Please note that arenaflex's job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization you're interested in. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Remember to always protect your personal data and report any suspicious activity to our recruiting department. Diversity and Inclusion arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we strive to create a culture of respect, empathy, and open communication. If you require accommodations during the application or interview process, please let us know, and we will make every effort to accommodate your needs. Apply for this job