Experienced Online Chat Specialist – Customer Support and Service Representative for Blithequark

Introduction to Blithequark and the Role At blithequark, we are dedicated to providing exceptional customer experiences through our innovative online chat services. As a leader in our industry, we strive to build lasting relationships with our clients and their customers, offering personalized support and solutions that exceed expectations. We are now seeking an experienced and enthusiastic Online Chat Specialist to join our team, working remotely from the comfort of their own home. This is an exciting opportunity for someone who is passionate about delivering top-notch customer service, working independently, and being part of a dynamic team. Job Overview The successful candidate will be responsible for offering quick and accurate assistance to customers, providing a variety of customer support-related duties for blithequark and our valued clients. Reporting to the Online Chat Manager, this role involves interacting daily with visitors on our clients' websites via online chat software, providing exceptional customer support in real-time. The ideal candidate will be capable of handling multiple incoming requests for information, demonstrating an ability to stay calm under pressure while providing enthusiastic customer service. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate Create relationships with new customers to better understand and achieve their needs Respond to customer questions, inquiries, requests, and problems accurately Promote interest in client products and services Continually portray and project a positive and professional image Provide administrative support to the customer service team May assist with overflow work and other duties as needed Essential Qualifications To be successful in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have: PC keyboarding and internet experience Strong communication and interpersonal skills, including written and verbal An upbeat, positive attitude and professional demeanor Articulate and well-accustomed to a client-facing role The ability to compose professional emails Proficient written and verbal communication skills in English Basic technical skills, able to navigate through smartphone and computer applications An upbeat, positive, kind, and empathetic personality Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a customer-facing role, preferably in an online chat or call center environment Knowledge of online chat software and customer relationship management (CRM) systems Experience working in a remote or home-based setting, with the ability to self-motivate and manage time effectively A certification in customer service or a related field Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Communication skills : The ability to communicate effectively with customers, colleagues, and management, both verbally and in writing Problem-solving skills : The ability to analyze problems, identify solutions, and implement effective resolutions Time management skills : The ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment Technical skills : The ability to navigate online chat software, CRM systems, and other technical tools Adaptability : The ability to adapt to changing circumstances, priorities, and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Online Chat Specialist, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge Career advancement opportunities, both within the customer service team and across the organization A supportive and collaborative work environment, with regular feedback and coaching Recognition and reward programs, to acknowledge and reward outstanding performance Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and management through regular virtual meetings and social events. We offer a flexible and supportive work environment, with a focus on work-life balance and employee well-being. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks. While we cannot disclose specific details at this time, we can assure you that our package is designed to attract and retain top talent in the industry. Some of the benefits you can expect to enjoy as an employee of blithequark include: A competitive salary and bonus structure Comprehensive health and wellness benefits Retirement savings plan and matching program Paid time off and holidays Professional development opportunities and education assistance Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As an Online Chat Specialist at blithequark, you will be part of a dynamic team, working in a fast-paced and supportive environment. Don't miss this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference! Apply for this job