Experienced Customer Service Representative – Remote Work Opportunity for Dynamic and Empathetic Individuals at blithequark

Introduction to blithequark Imagine being part of a vibrant and innovative company that is redefining the shopping experience. At blithequark, we take our customers on a journey of discovery, exploring new paths, and bringing unique perspectives that enrich their lives. As a leader in the retail industry, we offer a curated assortment of exclusive products and top brand names, incorporating entertainment, personalities, and industry experts to provide a one-of-a-kind shopping experience. The Opportunity We are seeking highly skilled and passionate Customer Service Representatives to join our team at blithequark. As a Customer Service Specialist, you will be the face of our company, answering inbound customer calls, and providing exceptional service to our valued customers. Working from the comfort of your own home, you will be responsible for problem-solving, de-escalating unique situations, and maintaining a high-paced call volume while delivering personalized experiences for each caller. Life as a Customer Service Specialist at blithequark A busy day handling a high volume of customer inquiries, where no two calls are ever the same Personalizing the experience for each caller, using your empathy and active listening skills to understand their needs and concerns Opportunities for advancement across the entire blithequark network, where your career growth and development are supported and encouraged Reporting to an assigned Supervisor, who will provide guidance, coaching, and feedback to help you succeed in your role Working a set schedule and structured day, with the flexibility to work from home and maintain a healthy work-life balance Bilingual Specialist opportunities for those fluent in Spanish and English, where you can utilize your language skills to support our diverse customer base Compensation and Benefits At blithequark, we believe in recognizing and rewarding our employees for their hard work and dedication. Our compensation package includes: A competitive starting rate of $15.00 per hour Automatic increases in pay every 6 months for 2 years, because we believe in investing in our employees' growth and development A Pay for Performance incentive, paid out monthly to eligible team members, where you can earn extra rewards for your outstanding performance Who We Are blithequark is a company that values diversity, equity, and inclusion. We are a global team, committed to providing a more human way to shop, and we believe that our employees are our greatest asset. When you join blithequark, you become part of a dynamic and inspired team that comes together to combine shopping and entertainment, curating products, experiences, conversations, and communities for millions of highly discerning shoppers. Requirements and Qualifications To be successful as a Customer Service Representative at blithequark, you will need: To learn and work in a virtual environment, using our state-of-the-art technology and systems To communicate effectively with a variety of styles, using your excellent verbal and written communication skills To navigate multiple systems and screens, using your technical skills and attention to detail To follow blithequark's computer system requirements, and troubleshoot your own technical problems (with support from our IT team when needed) To be available to work weekends, holidays, and additional hours as required, because our customers need us to be available when they need us most To reside in Florida, Tennessee, or Virginia, because we need to ensure that our employees are located in areas with reliable internet connectivity System Requirements As a Work at Home Team Member at blithequark, you will need to maintain the necessary system requirements to provide a great experience for our customers. This includes: A self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years A headset compatible with blithequark's specifications A high-speed internet connection (satellite, broadband, wireless, mobile, or dial-up services are not permitted) Note that Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported Training and Development At blithequark, we believe in investing in our employees' growth and development. Our paid training period is designed to equip you with the skills and knowledge you need to succeed in your role. This includes: A comprehensive training program, where you will learn about our products, systems, and processes A supportive and structured training environment, where you will have the opportunity to ask questions and learn from our experienced trainers A clear training schedule, with regular check-ins and feedback sessions to ensure that you are on track to meet your goals Training Schedule Your blithequark career begins with a paid training period, where attendance and participation are required. Your first day will be on a Thursday, to complete Tech Set Up. After you connect, orientation and training will begin on Monday, for six weeks, Monday to Friday, 9:00 am - 5:30 pm ET. Training schedule and working schedule post-training will differ, and you will have the opportunity to discuss your schedule with your Supervisor. Application Process Our application process is candidate-led, and we encourage you to take the first step in joining our team at blithequark. To apply, simply: Complete our online application form Complete a skills assessment on your mobile device or computer Self-schedule an interview, at a time that suits you Conclusion If you are a dynamic and empathetic individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be the face of our company, and we are committed to supporting your growth and development every step of the way. Join our team today, and become part of a vibrant and innovative company that is redefining the shopping experience. Apply for this job