Experienced Multilingual Customer Support Representative for Mobile Gaming Industry – German, English, and Russian Language Expertise

Introduction to arenaflex arenaflex is a leading mobile game development company that has made its mark globally, ranking among the top 3 in the world in terms of revenue and standing as the number one mobile application in EMEA. With a staggering 2.3 billion installations of our games, which is roughly a third of the world's population, and over 30 million daily active players, we are a powerhouse in the gaming industry. Our success is built on the foundation of creating engaging, high-quality games that captivate audiences worldwide. As we continue to grow and expand our reach, we are seeking a dynamic and skilled Customer Support Representative to join our team. About the Role We are looking for a highly motivated and multilingual Customer Support Representative who is fluent in German, English, and Russian. As a key member of our support team, you will play a crucial role in ensuring that our players receive the best possible experience when interacting with our games. Your primary responsibility will be to provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets, and collaborating with our support engineers to resolve issues efficiently. Key Responsibilities Act as a go-to expert for providing technical support for our mobile games, utilizing your knowledge of multiple platforms to resolve player issues. Engage with our global player base, offering technical advice and assistance to ensure a seamless gaming experience. Identify, prioritize, and swiftly resolve issues, working closely with various departments such as production, QA, design, programming, legal, and marketing to provide comprehensive solutions. Utilize your research skills to develop innovative solutions and enhance our support services, ensuring that we stay ahead of the curve in meeting player needs. Requirements To be successful in this role, you will need to possess excellent communication skills in English, German, and Russian, both verbally and in writing. You should have a knack for quickly grasping technical concepts and explaining them in a clear, concise manner to users with varying levels of technical expertise. While not mandatory, experience playing mobile games is highly preferred, as it will give you a deeper understanding of our products and the needs of our players. Essential Qualifications Fluency in German, English, and Russian, with excellent verbal and written communication skills in all three languages. Ability to swiftly understand technical concepts and explain them to users with different levels of technical expertise. Experience in providing customer support, preferably in the gaming industry. Strong problem-solving skills, with the ability to identify, prioritize, and resolve issues efficiently. Preferred Qualifications Experience playing mobile games, with a deep understanding of the gaming industry and player needs. Familiarity with multiple platforms and devices, including mobile and PC. Previous experience working in a remote or distributed team environment. Skills and Competencies To excel in this role, you will need to possess a unique blend of technical, communication, and problem-solving skills. You should be highly organized, able to prioritize tasks effectively, and work well under pressure to meet deadlines. Strong collaboration and teamwork skills are also essential, as you will be working closely with various departments to resolve issues and improve our support services. Key Skills Technical skills: ability to understand and troubleshoot technical issues related to our games. Communication skills: excellent verbal and written communication skills in German, English, and Russian. Problem-solving skills: ability to identify, prioritize, and resolve issues efficiently. Collaboration skills: ability to work effectively with various departments to provide comprehensive solutions. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a wide range of training and development opportunities, including internal bootcamps, conferences, and courses. We also offer reimbursement for participation in relevant conferences and courses, as well as access to discounted English language courses. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values creativity, collaboration, and teamwork. We believe in fostering a positive and inclusive work environment that encourages employees to thrive and grow. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a workplace where everyone feels valued and supported. As a remote-friendly company, we offer flexible work arrangements that allow you to work from the comfort of your own home or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package that includes a range of perks and benefits. These include: Healthcare: reimbursement for online sessions with a psychologist, healthcare for you and your children, including dental insurance and treatment for COVID-19. Work-life balance: generous paid vacation days and sick leave, with additional days off available in special circumstances. Professional development and education: reimbursement for participation in relevant conferences and courses, internal bootcamps, and access to discounted English language courses. Entertainment and merch: hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams. Fitness: reimbursement for gym memberships or fitness app subscriptions. Community involvement: charity projects and support for employee initiatives through our grant competition. Conclusion If you are a motivated and multilingual individual with a passion for gaming and customer support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Representative, you will play a vital role in ensuring that our players receive the best possible experience when interacting with our games. With a competitive compensation package, flexible work arrangements, and a range of perks and benefits, this is an opportunity you won't want to miss. Apply now to take the first step in an exciting and rewarding career with arenaflex! Apply for this job