Experienced Senior Learning Specialist for Innovative Customer Service Training and Development at arenaflex

Introduction to arenaflex and the Role arenaflex is a pioneering force in the industry, known for its commitment to excellence and customer satisfaction. The arenaflex Business Customer Service (ABCS) Learning Delivery team is at the forefront of this mission, dedicated to providing exceptional training experiences that foster long-term success. We are now seeking a highly skilled and innovative Senior Learning Specialist to join our team, leading and supporting up to 30 Customer Support Associates in their development and performance. The ideal candidate for this role is a great communicator, innovator, and leader who can create an optimal adult learning environment, both in-person and virtually. As a Senior Learning Specialist at arenaflex, your primary focus will be on delivering exceptional training programs that engage associates, drive performance, and embody the arenaflex mission and values. Key Responsibilities and Expectations In this critical role, you will be responsible for a wide range of tasks, including: Supervising structured learning metrics and overseeing results for assigned territories and regions. Managing live performance metrics end-to-end for assigned territories. Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches. Maintaining data and analysis through reports on Excel, as per business requirements. Ensuring the timely completion of new hire training programs, coaching, and other performance improvement programs. Partnering with operational stakeholders as a key point of contact for the Learning Experience team. Identifying and certifying learning coaches. Leading individual improvement projects to enhance business performance. Driving quality and learning metrics. Conducting chime sessions and classroom sessions for stakeholders. These responsibilities require a unique blend of leadership, communication, and analytical skills, as well as the ability to work effectively in a fast-paced, global environment. Essential Qualifications and Skills To be successful in this role, you will need: 2+ years of experience in training delivery roles, with a proven track record of success. 1 year of experience in Customer Service or customer service-related work experience, with a deep understanding of the industry and its challenges. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software. Highly accurate and fluent in Japanese and English, with excellent spoken and written communication skills. Flexibility to work within a 24/7 x 365 days global team across a variety of time zones, with the ability to adapt to changing priorities and deadlines. Knowledge of adult learning, content design, and facilitation, with experience in creating engaging and effective training programs. Experience as a trainer, corporate training specialist, or related position, with a strong understanding of the principles and practices of adult learning. Project management skills, with the ability to supervise multiple projects simultaneously and prioritize tasks effectively. Strong ability to multi-task, with excellent organizational and time management skills. These qualifications and skills are essential for success in this role, and we are looking for candidates who can demonstrate their expertise and experience in these areas. Preferred Qualifications and Skills In addition to the essential qualifications and skills, we are looking for candidates who possess: A strong understanding of the arenaflex mission and values, with the ability to articulate and embody them in their work. Experience in driving initiatives and programs that continuously improve the training experience, with a focus on innovation and excellence. Expertise in using quantitative and qualitative data to identify training and coaching needs, with the ability to analyze and interpret complex data sets. Strong leadership and coaching skills, with the ability to motivate and develop high-performing teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and partners. These preferred qualifications and skills will be considered an asset in the selection process, and we encourage candidates to highlight their relevant experience and expertise in these areas. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including: Professional development programs, with a focus on leadership, communication, and technical skills. Mentorship and coaching, with experienced professionals who can provide guidance and support. Opportunities for advancement, with a clear path for career progression and growth. Access to cutting-edge technology and tools, with the ability to stay up-to-date with the latest trends and innovations. A collaborative and dynamic work environment, with a team of experienced and dedicated professionals. We believe in investing in our employees and providing them with the skills and knowledge they need to succeed in their careers. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive company culture, with a focus on teamwork, collaboration, and mutual respect. Our work environment is dynamic and fast-paced, with a emphasis on innovation, creativity, and excellence. We offer a range of perks and benefits, including: Competitive compensation and benefits packages, with a focus on rewarding our employees for their hard work and dedication. Flexible working hours and remote work options, with the ability to balance work and personal life. Opportunities for socialization and team-building, with a range of events and activities throughout the year. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment. A range of wellness and self-care programs, with a focus on supporting the physical and mental health of our employees. We believe in creating a work environment that is supportive, inclusive, and empowering, and we are committed to helping our employees thrive and succeed. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation and benefits package, with a focus on rewarding our employees for their hard work and dedication. Our perks and benefits include: Competitive salary and bonus structure, with a focus on recognizing and rewarding outstanding performance. Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and stock options. Flexible working hours and remote work options, with the ability to balance work and personal life. Opportunities for professional development and growth, with a focus on supporting the career aspirations of our employees. A range of wellness and self-care programs, with a focus on supporting the physical and mental health of our employees. We believe in investing in our employees and providing them with the compensation, perks, and benefits they need to thrive and succeed. Conclusion and Call to Action If you are a motivated and innovative learning professional, with a passion for delivering exceptional training experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Learning Specialist, you will play a critical role in shaping the future of our customer service team, and we are committed to supporting your growth and development every step of the way. To apply, please submit your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job