**Experienced Mobile Email / Chat Support Specialist – Catalyst for Exceptional Customer Experience**

At blithequark, we are dedicated to empowering young men of color to become agents of change in their communities and leaders in eliminating systematic gaps in their opportunities and outcomes. Our mission is to develop and motivate young boys to grab the torch of success for the next generation to follow. As a key member of our Customer Support team, you will play a vital role in delivering exceptional support to our customers via email and chat on mobile devices. **Join Our Team and Make a Difference** As a Mobile Email / Chat Support Specialist at blithequark, you will be part of a dynamic and supportive team that is passionate about providing outstanding customer experiences. If you have a passion for helping others, excellent communication skills, and a commitment to excellence, we want to hear from you! **Responsibilities:** • Respond to customer inquiries and issues via email and chat on mobile devices, ensuring timely and accurate solutions to customer problems • Provide exceptional support to customers, assisting them with troubleshooting technical issues and ensuring customer satisfaction through effective communication and problem-solving • Collaborate with other team members to improve processes and procedures, driving continuous improvement and excellence in customer support • Utilize your technical aptitude and problem-solving skills to resolve complex customer issues, escalating issues as necessary to ensure timely resolution • Stay up-to-date with product knowledge and technical developments, ensuring that you are equipped to provide expert support to our customers **Key Qualifications:** • Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer experiences • Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner • Ability to multitask and prioritize in a fast-paced environment, with a strong focus on customer satisfaction and issue resolution • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions • Proficiency with mobile devices and email/chat platforms, with a strong understanding of technical troubleshooting and resolution **Essential Skills:** • Customer service orientation, with a focus on delivering exceptional customer experiences • Attention to detail, with a strong focus on accuracy and quality in all aspects of customer support • Ability to work independently and as part of a team, with a strong focus on collaboration and communication • Adaptability and flexibility, with the ability to adapt to changing priorities and customer needs • Technical aptitude, with a strong understanding of technical troubleshooting and resolution **Preferred Qualifications:** • Experience working in a remote or virtual environment, with a strong focus on self-motivation and discipline • Certification in customer support or a related field, such as ITIL or CompTIA • Experience working with mobile devices and email/chat platforms, with a strong understanding of technical troubleshooting and resolution • Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions **Career Growth Opportunities and Learning Benefits:** • Opportunities for career growth and advancement, with a focus on developing your skills and expertise in customer support • Access to ongoing training and development programs, with a focus on staying up-to-date with the latest technical developments and best practices in customer support • Collaborative and supportive work environment, with a focus on teamwork and communication • Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** • Remote work environment, with a focus on flexibility and work-life balance • Collaborative and supportive team culture, with a focus on teamwork and communication • Opportunities for professional growth and development, with a focus on developing your skills and expertise in customer support • Recognition and rewards for outstanding performance and contributions to the team **Compensation and Benefits:** • Competitive salary range of $50,000 - $55,000 per year, depending on experience and qualifications • Comprehensive benefits package, including health, dental, life, and AD&D insurance, employee wellness, and 401(k) plans • Employee stock purchase plan (ESPP) and paid time off and holidays • Sign-on bonus and opportunities for professional growth and development **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can join our team at blithequark! Apply for this job