**Experienced Chat Support Specialist – Delivering Exceptional Customer Experiences for blithequark**

At blithequark, we're a forward-thinking, relationship-driven commercial construction firm that's revolutionizing the industry with our high-quality projects across diverse market types. With a strong presence in eight states and six corporate offices, we specialize in construction management, design build, and general contracting services, backed by our self-perform capabilities. As one of the region's most trusted builders, we're proud to be recognized on the ENR Top 400 Contractors list, a testament to our commitment to excellence. We're now seeking an experienced Chat Support Specialist to join our team, providing exceptional customer experiences through timely and effective assistance via live chat. As a key member of our customer support team, you'll be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience. If you possess excellent communication skills, a strong problem-solving ability, and a genuine passion for helping others, we'd love to hear from you. **About the Role:** As a Chat Support Specialist at blithequark, you'll have the opportunity to make a real impact on our customers' lives. Your primary responsibilities will include: ### Key Responsibilities * Respond to customer inquiries and provide support via live chat in a professional and friendly manner. * Assist customers with product-related questions, troubleshooting, and account issues. * Maintain a high level of product knowledge to effectively address customer concerns. * Document customer interactions, issues, and resolutions in our customer relationship management (CRM) system. * Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction. * Identify recurring issues and provide feedback to management for process improvement. * Stay updated on company products, services, promotions, and policies. * Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rates. ### Qualifications To succeed in this role, you'll need: * A high school diploma or equivalent; an associate or bachelor's degree is preferred. * Previous experience in customer service or chat support is a plus. * Excellent written communication skills with a focus on clarity and empathy. * Strong problem-solving skills and the ability to think critically under pressure. * Proficient in using chat support software and CRM systems. * Ability to multitask and manage time effectively in a fast-paced environment. * A positive attitude and a genuine desire to help customers. ### Essential Skills and Competencies To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Proficiency in using chat support software and CRM systems. * Strong attention to detail and ability to maintain accurate records. * Ability to work collaboratively with team members and other departments. ### Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Chat Support Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you succeed in your role. * Opportunities to take on new challenges and responsibilities as you grow in your career. * A collaborative and supportive work environment that encourages open communication and teamwork. ### Work Environment and Company Culture We're proud of our company culture at blithequark, which is built on the values of: * Excellence: We strive for excellence in everything we do. * Integrity: We operate with integrity and honesty in all our interactions. * Respect: We treat each other with respect and dignity. * Teamwork: We work together as a team to achieve our goals. * Innovation: We're always looking for new and better ways to do things. ### Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A pay range of $28-$34 per hour (Remote, Minneapolis, Minnesota, US). * Opportunities for career growth and advancement. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * A collaborative and supportive work environment that encourages open communication and teamwork. ### How to Apply If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** This job posting is not affiliated with Indeed or any other job board. Apply for this job