**Experienced Medical Billing Customer Support Specialist - REMOTE 1st SHIFT**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical field? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Medical Billing Customer Support Specialist, working remotely in our 1st shift. At blithequark, we are a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, while providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. As a Medical Billing Customer Support Specialist, you will be the first point of contact for our patients, referral sources, and employees, providing support and guidance on patient care and third-party reimbursement. Your primary responsibilities will include: **Key Responsibilities:** * Providing exceptional customer service to patients, referral sources, and employees through phone, email, and in-person interactions * Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and processing new orders * Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and quality control throughout patient contact and data entry * Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system * Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department, and processing work orders to field locations * Providing product/service information and education to patients and referral sources, and responding to questions and resolving issues in a timely manner * Performing other duties as assigned, including reviewing and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies **Qualifications:** * High school diploma or GED equivalent required * One to three years of related prior work experience in a team-oriented environment, preferably in the medical field and administrative record management * Strong customer service background and excellent communication skills * Ability to effectively communicate in English, both oral and written, and interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual) * Knowledge of medical billing practices and of billing reimbursement * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology and multi-tasking skills, with attention to detail and self-motivation * Ability to work independently and as part of a team, with a sense of urgency and responsiveness to physicians, location employees, and patients **Benefits:** * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Work Environment and Company Culture:** * 100% remote work from home, with a flexible schedule and the ability to work independently * Collaborative and dynamic team environment, with opportunities for growth and development * Blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace **How to Apply:** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical field, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer:** Blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job