**Experienced Full Stack Supervisor, Customer Service - Medical Billing Call Center – Revenue Cycle Operations**

Are you a seasoned leader with a passion for delivering exceptional customer service and driving revenue cycle excellence? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team as an Experienced Full Stack Supervisor, Customer Service - Medical Billing Call Center – Revenue Cycle Operations. **About blithequark** At blithequark, we're dedicated to revolutionizing the healthcare industry through innovative revenue cycle solutions. Our team of experts is passionate about delivering exceptional customer service, streamlining processes, and driving financial performance. As a leader in the industry, we're committed to fostering a culture of excellence, empathy, and collaboration. **Job Summary** As an Experienced Full Stack Supervisor, Customer Service - Medical Billing Call Center – Revenue Cycle Operations, you'll play a critical role in leading our customer service team to achieve exceptional results in customer satisfaction, financial performance, and revenue cycle excellence. You'll supervise and coordinate daily activities, workflows, and processes to ensure optimal area performance and colleague productivity. Your expertise will be instrumental in driving problem resolution, corrective action, and long-term solutions to minimize customer complaints and issues. **Key Responsibilities** * Supervise and coordinate day-to-day customer service team activities, workflows, and processes to achieve optimal area performance and colleague productivity. * Provide hands-on supervision of daily activities and workflows of customer service team members handling various self-pay and insurance billing and collection functions. * Supervise and coordinate the day-to-day operations of the customer service team responsible for assisting patients to resolve billing issues, handling complaints, setting up payment plans, and working as a liaison with physician practices. * Ensure colleagues carry out their duties in an effective manner, promoting a positive image of the Revenue Excellence. * Monitor customer complaints, issues, and interactions; review documentation in appropriate system(s). * Responsible for oversight of customer service processes to minimize customer complaints and issues, ensuring problem resolution and corrective action for long-term solutions. * Identify and implement solutions to problems and issues affecting customer complaints. * Supervise and monitor the efforts of colleagues on proactive practices, including timely and professional follow-up to customer complaints and issues. * Supervise communication and follow-up processes related to customer service to ensure timely, tracked, trended, and reported activities to key stakeholders. * Prepare service level metrics and explanatory summaries for Manager Customer Service, Director Cash Posting and Customer Service, and other PBS leadership. * Participate in the redesign of customer service processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes. * Identify and participate in continuous quality improvement initiatives across the customer service team and other functional areas to streamline processes. * Evaluate potential new colleagues and make recommendations for hiring. * Assist with the identification of training needs and coordinate with department trainer to develop and conduct training programs, including on-the-job training. * Assist with establishing performance standards for customer service colleagues. Monitor and track colleagues against established standards and provide immediate feedback to colleagues to achieve performance improvement. * Complete projects on time as assigned by Manager Customer Service and Director Cash Posting and Customer Service. * Develop and conduct meaningful performance appraisals for customer service colleagues. Identify colleague performance issues, i.e., absenteeism, tardiness, etc., and conduct appropriate counseling/disciplinary sessions. Develop and document improvement plans identifying necessary training and development for colleagues to achieve superior performance through formal education, competency reviews, classroom training, on-the-job training, and coaching. **Essential Qualifications** * Comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Associate's degree in Business or Healthcare administration or a related field, and minimum three (3) years of experience within the area of revenue management, specifically experience with Customer Service or other functions related to revenue cycle activities or an equivalent combination of education and experience. * Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred. * Exhibits supervisory skills that emphasize team-building and strong leadership with the ability to provide clear oversight and coordination to the department, while also functioning as an individual contributor. * Supervisory or team leader experience preferred. * Strong written and verbal communication skills. Ability to communicate effectively and work with all levels of colleagues to expedite revenue cycle processes while supporting customer service. * Effective critical thinking and problem-solving skills. Ability to analyze data and prepare related reports and summaries. * Strong organizational skills supervising direct reporting relationships. * Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel. * Must be comfortable operating in a collaborative, shared leadership environment. * Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of blithequark. **Preferred Qualifications** * Bachelor's degree in Business or Healthcare administration or a related field. * Experience with customer service software and systems. * Experience with revenue cycle management and billing processes. * Experience with training and development programs. **Work Environment and Culture** * This position operates in a typical office environment with a collaborative and dynamic team. * The area is well-lit, temperature-controlled, and free from hazards. * Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. * Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in-person communication. * The environment requires the ability to concentrate, meet deadlines, work on several projects at the same time, and adapt to interruptions. * Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. **Compensation and Benefits** * Competitive salary range: $27.9645-$41.9467 * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated and results-driven leader with a passion for delivering exceptional customer service and driving revenue cycle excellence, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion, respect, and empathy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Apply for this job