Experienced Live Chat Support Specialist – Remote Work Opportunity for Customer Service Professionals – Contract to Hire Position at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to providing exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a skilled and dedicated support team. That's why we're excited to announce an opportunity for experienced and entry-level customer service professionals to join our team as Live Chat Support Specialists. This contract-to-hire position offers the flexibility of remote work, comprehensive training, and a supportive team environment. If you're passionate about delivering top-notch customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Role Overview and Responsibilities As a Live Chat Support Specialist at blithequark, you will play a critical role in our customer service team, providing timely and effective support to our customers through our online chat system. Your key responsibilities will include: Handling customer inquiries in a professional and courteous manner, ensuring that all issues are resolved efficiently and to the customer's satisfaction. Assisting customers with order processing and account questions, providing clear and concise information to resolve their queries. Providing first-level technical support, troubleshooting common issues, and escalating complex problems to senior support specialists when necessary. Maintaining detailed records of customer interactions, ensuring that all information is accurate and up-to-date. Working collaboratively with other support team members to share knowledge, best practices, and feedback to continuously improve our customer service experience. Schedule Options and Work Environment We offer flexible scheduling options to accommodate different time zones and preferences. Our available shifts include: Day Shift: 8:00 AM - 4:00 PM (Eastern Time) Evening Shift: 4:00 PM - 12:00 AM (Eastern Time) Overnight Shift: 12:00 AM - 8:00 AM (Eastern Time) To be successful in this role, you will need a dedicated workspace at home with reliable internet service, a desktop or laptop computer, and strong typing skills (40+ WPM preferred). You should also be comfortable working in a remote environment and be self-motivated to meet performance targets and scheduling commitments. Essential and Preferred Qualifications To be considered for this exciting opportunity at blithequark, you should possess the following essential qualifications: Excellent written English skills, with the ability to communicate clearly and concisely with customers. Strong problem-solving abilities, with a patient and professional attitude when dealing with customer inquiries. Detail-oriented, with the ability to maintain accurate records of customer interactions. Commitment to scheduled hours, with a strong work ethic and reliability. Ability to follow support scripts and guidelines, with a willingness to learn and adapt to new processes and systems. Preferred qualifications include previous experience in customer service or support roles, although we welcome entry-level candidates who are eager to learn and grow with our team. If you have a passion for delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Skills and Competencies To be successful in this role, you should possess the following skills and competencies: Communication skills : Excellent written and verbal communication skills, with the ability to communicate clearly and concisely with customers. Problem-solving skills : Strong problem-solving abilities, with a patient and professional attitude when dealing with customer inquiries. Technical skills : Basic computer skills, including proficiency in Microsoft Office and the ability to learn new software applications. Time management skills : Ability to manage time effectively, prioritize tasks, and meet performance targets and scheduling commitments. Teamwork skills : Ability to work collaboratively with other support team members, sharing knowledge, best practices, and feedback to continuously improve our customer service experience. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Live Chat Support Specialist, you will have access to comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow and develop with our team. Our learning benefits include: Comprehensive paid training programs, designed to help you develop the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback, to help you continuously improve your performance and achieve your career goals. Opportunities for career advancement, taking on new challenges and responsibilities as you grow and develop with our team. Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive work environment. Our company culture is built on values of respect, empathy, and teamwork, and we are committed to creating a positive and productive work environment for all team members. As a remote worker, you will be part of a virtual team, working collaboratively with other support specialists to deliver exceptional customer experiences. You will have access to a range of tools and resources, designed to help you stay connected and engaged with your colleagues, including virtual team meetings, instant messaging, and video conferencing. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including hourly pay plus performance incentives. Our benefits package includes: Comprehensive paid training programs, designed to help you develop the skills and knowledge needed to succeed in your role. Steady, long-term employment, with opportunities for career advancement and growth. Remote work - no commute, with the flexibility to work from the comfort of your own home. Supportive team environment, with a range of tools and resources designed to help you stay connected and engaged with your colleagues. Application Requirements To apply for this exciting opportunity at blithequark, please send your information, including: Previous support or customer service experience (if applicable) Your city/state and time zone Which shift(s) you prefer When you can start We welcome entry-level candidates who are eager to learn and grow with our team. If you have a passion for delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark as a Live Chat Support Specialist. We are committed to delivering exceptional customer experiences, and we believe that our team members are the key to our success. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role. With comprehensive training, a supportive team environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today and take the first step towards an exciting and rewarding career at blithequark! Apply for this job