Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Assistance

Introduction to blithequark At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado, and providing top-notch assistance to our customers. Job Overview We are looking for a talented individual who is passionate about technology and dedicated to delivering outstanding customer service. As a Service Desk Specialist/Live Chat Agent at blithequark, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and professional manner. If you have a strong technical background, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide Tier I support and customer assistance for our mobile application, myColorado, via live chat and other communication channels Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems Install myColorado software on supported devices following defined procedures, processes, and methods Employ Incident Management procedures to enter tickets into the required tracking system Collaborate with internal teams to resolve complex technical issues and improve the overall customer experience Stay up-to-date with the latest developments in mobile technology and apply this knowledge to improve our support services Minimum Qualifications To be considered for this role, you must have: One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Substitutions In addition to the minimum qualifications, we also consider the following substitutions: Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications Preferred Qualifications While not required, the following qualifications are highly desirable: Jira experience ITIL Certification Agile and scrum methodology experience Government work experience Apple and Google Play Store experience Use of diagnostic tools and knowledge of diverse range of mobile device makes and models Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Technical skills: Proficiency in mobile operating systems, including iOS and Android, and experience with troubleshooting and resolving technical issues Communication skills: Excellent written and verbal communication skills, with the ability to clearly and concisely explain technical concepts to non-technical customers Problem-solving skills: Strong analytical and problem-solving skills, with the ability to think critically and outside the box Customer service skills: A passion for delivering exceptional customer service, with a strong focus on empathy, patience, and understanding Teamwork and collaboration: Ability to work effectively in a team environment, collaborating with internal teams to resolve complex technical issues and improve the overall customer experience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role Ongoing coaching and mentoring to help you achieve your career goals Opportunities to attend industry conferences and workshops to stay up-to-date with the latest developments in mobile technology Cross-training and rotation opportunities to broaden your skills and experience Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a distributed team that values collaboration, open communication, and mutual respect. We offer a range of benefits and perks, including: Flexible working hours and remote work arrangements to ensure a healthy work-life balance Competitive salary and benefits package Opportunities to participate in company-wide initiatives and events Access to a range of employee resources, including mental health support and employee assistance programs Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience. In addition to your salary, you will also be eligible for a range of benefits, including: Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Generous paid time off and holiday schedule Opportunities to participate in company-wide bonus and incentive programs Conclusion If you are a motivated and enthusiastic individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Service Desk Specialist/Live Chat Agent, you will play a critical role in ensuring the smooth operation of our mobile application and providing exceptional support to our customers. Don't miss out on this chance to join a dynamic and growing company and take your career to the next level. Apply now to become a part of our team and start making a positive impact on people's lives. Apply for this job