Experienced Live Chat Support Specialist for SaaS Online Software – Construction Industry Expertise and QuickBooks Proficiency Required

Introduction to arenaflex arenaflex is a pioneering SAAS company that provides innovative online software solutions to the construction industry, empowering businesses to streamline their operations, enhance productivity, and drive growth. Our cutting-edge platform enables construction companies to create estimates, invoices, and manage their workflows efficiently. As we continue to expand our reach and impact, we are seeking highly skilled and experienced live chat support specialists to join our dynamic team. About the Role We are looking for 2-4 talented individuals with a minimum of 2 years of experience in live customer support within the SaaS online software field, specifically with a focus on construction industry solutions. The ideal candidates will possess in-depth knowledge of QuickBooks, as well as experience with CRM systems, ticket management, and live chat support tools such as Zoho CRM, Zoho Desk, and Zoho SalesIQ. As a live chat support specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences, resolving queries, and providing timely support to our valued clients. Key Responsibilities Provide live chat and ticket support to construction industry clients using our online software platform Utilize Zoho CRM, Zoho Desk, and Zoho SalesIQ to manage customer interactions, resolve issues, and escalate complex problems when necessary Collaborate with internal teams to resolve customer complaints, improve product knowledge, and enhance overall customer satisfaction Develop and maintain a deep understanding of our software platform, QuickBooks, and construction industry-specific workflows Contribute to the creation and maintenance of knowledge bases, FAQs, and other support resources to enhance customer self-service capabilities Participate in ongoing training and professional development to stay up-to-date with industry trends, product updates, and best practices in live chat support Essential Qualifications 2+ years of experience in live customer support within the SaaS online software field, preferably in the construction industry In-depth knowledge of QuickBooks (Online or Desktop or Both) Experience with CRM systems, ticket management, and live chat support tools Excellent communication, problem-solving, and critical thinking skills Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities Strong technical skills, including proficiency in Microsoft Office and Google Suite Preferred Qualifications Experience with construction industry-specific software solutions Knowledge of Xero, WordPress, ClickUp, Asana, Monday, or other relevant tools and platforms Familiarity with QA testing, phone support, or email support Previous experience working with a SAAS company that provides subscription-based services to customers Skills and Competencies Goal-oriented, self-motivated, and detail-oriented with a strong work ethic Excellent communication, interpersonal, and teamwork skills Ability to learn quickly, adapt to new technologies, and thrive in a dynamic environment Strong problem-solving, critical thinking, and analytical skills Customer-centric approach with a focus on delivering exceptional support experiences Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a live chat support specialist, you will have access to ongoing training, professional development opportunities, and a supportive environment that encourages learning and innovation. Our goal is to empower you to succeed, grow, and thrive in your career, while making a meaningful impact on our customers and the construction industry. Work Environment and Company Culture arenaflex is a remote-friendly company that values flexibility, work-life balance, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we strive to create a positive, inclusive, and supportive work environment that fosters creativity, innovation, and growth. As a member of our team, you will be part of a dynamic and diverse community that is dedicated to making a difference in the construction industry. Compensation, Perks, and Benefits We offer a competitive compensation package, including a performance-based bonus structure that rewards outstanding performance. Our live chat support specialists can earn an additional $100-$400 per month, equivalent to an additional $2.50 per hour, based on the number of chats taken and 5-star reviews received. We also provide a range of perks and benefits, including flexible working hours, remote work options, and access to cutting-edge technologies and tools. Conclusion If you are a motivated, customer-focused, and tech-savvy individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a live chat support specialist, you will play a vital role in shaping the customer experience, driving growth, and making a meaningful impact on the construction industry. Don't miss this chance to grow your career, develop your skills, and be part of a dynamic and innovative team. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job