Experienced Customer Service Manager – Airline Industry Leader in Customer Experience and Operational Excellence

Introduction to arenaflex Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to grow your skills, develop your expertise, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career forward while having a great time. Our company culture is built on the principles of passion, commitment, efficiency, reliability, loyalty, optimism, integrity, energy, and dedication. We strive to create an environment where our employees can thrive, both personally and professionally. Why You'll Love This Job arenaflex is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and influence within the organization. As a CSM, you will have the opportunity to develop yourself through our leadership program, which will enable you to become the best leader you can be. You will be responsible for driving a safe, high-performing operation by leading, engaging, coaching, and developing our frontline colleagues. Your primary focus will be on creating a safe, reliable operation while delivering an outstanding customer experience. As a CSM, you will be expected to: Enable a culture that fosters growth and development of our frontline colleagues, promoting mutual respect, trust, accountability, and integrity while connecting people and improving lives during our daily operations. Be a safety advocate, identifying and addressing safety concerns in a timely and effective manner. Establish team and individual goals that support departmental and organizational objectives, mentoring and guiding frontline colleagues in skill development, customer service excellence, and company culture behaviors. Develop and maintain effective relationships with colleagues, promoting empathy, authenticity, honesty, respect, and dignity. What You'll Do As a Customer Service Manager at arenaflex, your primary responsibilities will include: Driving operational excellence while maintaining a safety-conscious environment that promotes end-to-end outstanding customer care, resulting in employee and customer safety and well-being. Setting group and individual objectives that support departmental and organizational goals, mentoring and guiding frontline colleagues in skill development, customer service excellence, and company culture behaviors. Establishing and promoting effective relationships with colleagues, encouraging empathy, authenticity, honesty, respect, and dignity. Allocating resources and providing appropriate support to enable teams to achieve operational objectives in a safe and efficient manner. Ensuring the ongoing safety and reliability of our operations by conducting self-audits, observations, root cause analyses, and other related safety engagement activities. Promoting effective communication among departments to engage our team in working together to achieve shared objectives. Experience with collective bargaining agreements and ensuring colleagues adhere to corporate policies and procedures. Embracing the core values of arenaflex, including passion, commitment, efficiency, reliability, loyalty, optimism, integrity, energy, and dedication. Analyzing station-specific data to improve booking, processing, and overall station performance. Leading lost time discussions and ensuring compliance with corporate initiatives and policies. All You'll Require for Success To be successful in this role, you will need: Minimum Qualifications High school diploma or GED equivalency. Preferred Qualifications Prior airport customer service experience. 2 years of experience leading others. Knowledge of company policies, procedures, and useful automation applications. Skills, Licenses, and Certifications To excel in this role, you will need: The ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace. Effective listening skills, focusing completely on what others are saying, taking the time to understand the points being made, and asking questions as appropriate. Decision-making ability, using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. Solid problem-solving skills. The ability to work independently as well as collaboratively. The ability to work under demanding operational circumstances. The ability to prioritize and execute with a sense of urgency and accuracy. The ability to use sound business judgment to resolve issues with internal and external customers. Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and more. USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement). The ability to work additional hours when operational requirements dictate. The ability to work rotating shifts, including weekends, holidays, and days off. What You'll Get At arenaflex, we offer a comprehensive benefits package, including: Medical benefits: access to health, dental, prescription, and vision benefits to help you stay well. Wellness programs: tools, resources, and support to help you be your best self. 401(k) program: available upon hire, with employer contributions available after one year. Additional benefits: employee assistance program, pet insurance, discounts on hotels, cars, cruises, and more. Be Yourself at arenaflex At arenaflex, we value diversity and inclusion, and our employee resource groups are designed to connect our employees to our customers, suppliers, communities, and investors. We strive to create a workplace where everyone can thrive and reach their full potential. If you're ready to feel a sense of pride and fulfillment as you do your part to keep our operations running smoothly, join us at arenaflex. Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at arenaflex, you will have the chance to make a real difference in the lives of our customers and colleagues, while also growing your skills and advancing your career. Don't miss out on this chance to join our team and be part of a dynamic and inclusive workplace. Apply now and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job