Experienced Live Chat Specialist – Remote Customer Service Representative for Automotive Industry

Introduction to arenaflex arenaflex, a leading affiliate in the automotive industry, is seeking a highly skilled and enthusiastic Live Chat Specialist to join our dynamic team. As a remote opportunity, you will have the flexibility to work from the comfort of your own home, engaging in online conversations with customers and representing our automotive dealer clients in a favorable and professional manner. Our goal is to provide exceptional customer service, turning conversations into leads that help our clients generate revenue and drive business growth. About the Role In this exciting role, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will be the face of our company, interacting with customers and providing personalized support to ensure a positive experience. If you are a positive and energetic individual with a passion for great customer service and a knack for technology, we encourage you to apply for this fantastic opportunity. Key Responsibilities Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner Provide accurate information about products and services, ensuring that customers have the knowledge they need to make informed decisions Narrow down on appointment information to schedule appointments, helping customers to find the perfect vehicle or service Capture customer contact information for lead generation and client review, ensuring that our clients have the opportunity to follow up and provide additional support Summarize interactions based on customer needs for client review, providing valuable insights and feedback to help us improve our services Develop and maintain a knowledge base of the evolving products and services, staying up-to-date with the latest developments and advancements in the industry Qualifications and Skills To be successful in this role, you will need to possess a combination of skills and qualifications, including: Previous experience in retail customer service or the automotive industry preferred, but not necessary Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems Strong ability to multitask, with gaming experience being helpful in this fast-paced environment Positive and professional demeanor, with excellent written and verbal communication skills Ability to adapt to change and enjoy a quick-paced work environment, with a focus on providing exceptional customer service Essential Requirements In addition to the skills and qualifications listed above, you will need to meet the following essential requirements: Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin Must own your own computer or laptop with a webcam and microphone, with a reliable internet connection Must be able to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday from 11:00 AM - 7:30 PM EDT Must be able to work five days a week, including a Saturday or Sunday, with a minimum of 40 hours per week Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Live Chat Specialist, you will have access to on-the-job training, as well as ongoing support and feedback to help you succeed in your role. We also offer a range of benefits, including 401(k) and 401(k) matching, to help you plan for your future. Work Environment and Company Culture arenaflex is a relaxed, but professional and fun environment to work in. We value our employees and strive to create a positive and supportive work environment, with a focus on teamwork and collaboration. We are an equal opportunity employer, promoting a healthy lifestyle and providing a non-smoking environment. Compensation and Benefits We offer a competitive hourly rate of $13.00 per hour, with opportunities for advancement and professional growth. Our benefits package includes: 401(k) 401(k) matching On-the-job training Referral program Shift and Schedule We offer a range of shifts, including day, evening, and night shifts, to accommodate your needs and preferences. You will be required to work a minimum of 40 hours per week, with the opportunity to work additional hours as needed. Conclusion If you are a motivated and enthusiastic individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. As a Live Chat Specialist at arenaflex, you will have the chance to work with a dynamic team, provide exceptional customer service, and contribute to the success of our clients. Don't miss out on this fantastic opportunity – apply today and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job