Experienced IT Service Engineer – Remote and On-Site Technical Support for Innovative E-Commerce Solutions at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the e-commerce industry, specializing in providing an unparalleled online shopping experience for home goods. Our platform supports millions of users searching for the perfect products, offering a unique buying and delivery experience. As a leader in innovation, we are committed to fostering a culture of collaboration, creativity, and continuous improvement. Our Employee Tech team plays a vital role in empowering employee productivity and driving business success through cutting-edge technology solutions. Job Overview We are seeking a highly skilled and motivated IT Service Engineer to join our Warehouse IT team. As an IT Service Engineer at arenaflex, you will be responsible for providing top-notch technical support and services to our employees worldwide. Your expertise will enable our teams to work efficiently, driving business growth and delivering exceptional customer experiences. This is an exciting opportunity to work with a talented team, develop your skills, and contribute to the success of a rapidly growing company. Key Responsibilities Build strong relationships with our Warehouse Operations team by spending time on the warehouse floor to understand their workflows and provide tailored technical support. Investigate and resolve a wide range of technical issues, including Windows server, network connectivity, and warehouse hardware problems. Manage tickets on ServiceNow to ensure timely updates and resolutions for our local and remote end-users. Collaborate with cross-functional engineering and business teams to resolve high-impact incidents, providing high-quality and accurate information. Participate in continuous improvement efforts, identifying recurring technical issues and implementing standard operating procedures to enhance business efficiency. Maintain up-to-date knowledge of policies, procedures, and cycles, ensuring compliance and adherence to industry best practices. Demonstrate ownership and accountability by utilizing a strong work ethic to tackle complex problems from start to finish. Conduct thorough investigations by asking clarifying questions, gathering relevant data, and resolving issues using a data-driven approach. Lead and execute technical projects that impact the local site, ensuring successful implementation and minimal disruption to business operations. Be a team player, assisting other team members to achieve overall group objectives and contributing to a positive, collaborative work environment. Be flexible and willing to provide support to 24/7 fulfillment centers and participate in rotational or on-call shifts, as needed. Essential Qualifications Bachelor's degree in a computer science or IT-related field, or equivalent work experience. 2+ years of IT support experience, ideally in a warehouse environment. 2+ years of experience troubleshooting Windows Server and Active Directory Issues (Group Policy and Client profiles). 2+ years of experience troubleshooting DNS, DHCP, VoIP, VPN, and Cisco/Aruba networking device issues. 2+ years of experience deploying software imaging using SCCM. Experience troubleshooting warehouse device hardware, such as RF barcode scanners, label printers, desktops/PCs, and other peripherals/devices. Experience with technical documentation and implementing compact investigation to service. Strong client support and administrative skills, with attention to detail and excellent communication abilities. Proven ability to handle multiple tasks simultaneously and prioritize effectively. Excellent communication, interpersonal, and team-building skills, with a strong commitment to delivering exceptional results. A strong work ethic and a desire to be a lifelong learner, with a passion for staying up-to-date with industry trends and best practices. Preferred Qualifications A+, Network+, or other IT industry-standard certifications. Ability to script, specifically with Powershell, VBScript, or PHP. Experience with email, FTP, and HTTP troubleshooting. Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for growth, development, and continuous learning. As an IT Service Engineer, you will have access to training programs, mentorship, and career advancement opportunities, enabling you to enhance your skills and expertise. Our dynamic work environment and collaborative culture encourage innovation, creativity, and experimentation, allowing you to make a meaningful impact on our business and drive your career forward. Work Environment and Company Culture arenaflex is dedicated to creating a positive, inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued, supported, and empowered to contribute their best work. Our team members are passionate, driven, and committed to delivering exceptional results, and we are looking for like-minded individuals to join our team. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $25 per hour, comprehensive benefits, and a range of perks and incentives. Our benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off, among other benefits. We also offer opportunities for professional development, education assistance, and a dynamic work environment that encourages collaboration, innovation, and fun. Conclusion If you are a motivated, talented, and passionate IT professional looking for a challenging and rewarding role, we encourage you to apply for the IT Service Engineer position at arenaflex. Join our team of innovators, thinkers, and doers, and contribute to the success of a rapidly growing e-commerce company. Apply now and take the first step towards an exciting and fulfilling career with arenaflex! Apply! Apply for this job