Experienced Inbound Customer Service Representative - Owner Service Agent for blithequark (Remote Opportunity in the USA)

Welcome to blithequark At blithequark, we come together to make a meaningful impact on people's lives. As a leading company in the industry, we're powered by innovative thinkers, creators, and makers who believe in the power of collaboration and the freedom to explore, discover, and build something new every day. Our philosophy is built on three simple commitments: coming together, always looking for a better way, and creating possibilities. We're passionate about giving our people the autonomy to make a difference and fostering a culture of inclusivity, respect, and creativity. Join Our Journey We're excited to announce opportunities for talented individuals residing in the following states: Kentucky, Tennessee, Mississippi, South Carolina, Texas, Oklahoma, Ohio, South Dakota, and Utah. As a subsidiary of blithequark, Advanced Services Inc, we've developed a culture of celebrating and rewarding our employees over the past 30 years. We take pride in providing community outreach programs, exciting promotional opportunities, and career paths that help our people grow and thrive. Job Overview As an Owner Service Agent, you'll play a vital role in providing exceptional customer service to our clients. You'll work an 8-hour shift between 7:00 am to 7:00 pm (Central), Monday through Friday, and have the opportunity to work full-time or part-time. Your primary responsibility will be to assist blithequark customers by providing product information, registration services, parts, delivery, and dealer location inquiries. You'll also resolve owner issues through troubleshooting and minor concessions, ensuring that our customers receive the best possible experience. Key Responsibilities Drive owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills Receive incoming calls, faxes, emails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre & post-purchase Follow established guidelines and implement concession guidelines that are in the best interest of the owner and blithequark Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions Proactively provide feedback to Quality and Training to help keep training processes and materials updated Adhere to safety policies and procedures to ensure a safe work environment for all Support other parts of the business as directed What You'll Bring to Our Team We're looking for individuals who are passionate about customer service, problem-solving, and working in a fast-paced environment. If you have a high school diploma or GED, two+ years of sales or service experience, and excellent communication skills, we'd love to hear from you. You should be organized, thorough, and able to prioritize and plan for rapid satisfactory resolution. You should also be flexible, able to adapt to change, and have a proven track record of working independently and as part of a team. Essential Qualifications High School Diploma or GED Two+ years of sales or service experience desired Passion for customer service and problem-solving Excellent written communication skills Good typing ability and computer skills, comfortable navigating multiple online applications Good listening and questioning skills, with the ability to resolve conflict Exceptional sense of ownership with proven follow-through skills Ability to remain calm and patient while handling challenging customer concerns Preferred Qualifications Experience in organizational skills and time management Ability to multi-task and use critical thinking Proven attendance record showing dependability and accountability to work as scheduled Proven ability to accept constructive feedback and apply coaching Desire to work in a team environment to work towards common goals Requirements for Remote Work Environment To work remotely, you'll need a dedicated work area that is quiet and spacious enough for blithequark-provided equipment. You'll also need a local internet provider with a minimum internet speed of 25mbps download and 10mbps upload. A wireless router capable of handling these speeds is also required. Technical Requirements Dedicated work area that is quiet and spacious enough for blithequark-provided equipment Local internet provider (no Satellite or DSL internet connections allowed due to security issues) Wireless Router (capable of handling minimum internet speeds of 25mbps Download and 10mbps Upload) Internet speeds must be as follows: Ping 50mbps or lower, Download 25mbps or higher, and Upload 10mbps or higher Our Culture At blithequark, we believe that diversity and inclusion are essential to our success. We respect and value the unique backgrounds and experiences that everyone brings to our company. We're committed to creating a safe and inclusive workplace where everyone can be their true and authentic selves. We encourage and support the ideas, aspirations, and well-being of everyone - our employees and our communities. Career Growth Opportunities and Learning Benefits At blithequark, we're dedicated to helping our people grow and develop in their careers. We offer a range of training programs, mentorship opportunities, and career paths that can help you achieve your goals. You'll have the chance to work with experienced professionals, learn new skills, and take on new challenges. We're committed to helping you succeed and providing you with the tools and resources you need to excel in your role. Compensation, Perks, and Benefits We offer a competitive base rate of $15.00 per hour, plus performance-based incentives paid weekly. You'll also receive a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, blithequark discounts, tuition reimbursement, and paid time off. We're committed to providing our employees with a rewarding and supportive work environment that recognizes and rewards their contributions. Conclusion If you're passionate about customer service, problem-solving, and working in a fast-paced environment, we'd love to hear from you. As an Owner Service Agent at blithequark, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Apply now to join our team and start your journey with blithequark today! Apply for this job