**Experienced Implementation Advisor – Partner & Customer Service (Remote - US)**

At arenaflex, we're not just a company – we're a community that's passionate about delivering exceptional experiences to our partners and customers. As a leader in the industry, we're committed to fostering a culture of innovation, inclusivity, and growth. We're now seeking an experienced Implementation Advisor to join our Partner & Customer Service team, working remotely from the US. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to creating a better world, one cup at a time. Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. We're known for developing extraordinary leaders who share our passion for service and are guided by their commitment to others. **The Role** As an Implementation Advisor on our Partner & Customer Service team, you'll play a critical role in driving the success of arenaflex by participating in the planning, development, and implementation of processes that deliver an exceptional partner and customer experience. Your focus will be on continuous improvement activities that support our contact centers in effectively and efficiently resolving partner and customer problems. **Key Responsibilities:** • Develop implementation strategies for process changes to ensure quality, prioritization, and operations feasibility prior to rollout. Deliver programs, products, or systems to support partner and/or customer experience. • Collaborate with key stakeholders on implementation projects that impact partners and customers. Collect and communicate project and operational data to identify trends and support decision-making. • Lead cross-functional process improvement initiatives targeting key performance indicators for the contact centers. Collaborate on documenting improved process flows that are validated using process success metrics. • Maintain documentation standards and templates for contact center materials based on industry-standard best practices. Ensure all documentation is formatted and maintained appropriately. **We're Looking for Someone with:** • The ability to communicate clearly and concisely, both orally and in writing. • Strong analytical skills. • The ability to lead others. • The ability to work cross-functionally and in a matrixed organization. • The ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods. • The ability to establish and maintain effective working relationships across all levels of the organization. • Skill in applying project management methodology. • The ability to lead moderately complex processes and projects. **Preferred Qualifications:** • Lean/Six Sigma experience. **What We Offer:** As a valued member of the arenaflex team, you'll have access to a comprehensive benefits package, including: • Medical, dental, vision, basic, and supplemental life insurance. • Other voluntary insurance benefits. • Short-term and long-term disability. • Paid parental leave. • Family expansion reimbursement. • Paid vacation from date of hire*. • Sick time (accrued at 1 hour for every 25 hours worked). • Eight paid holidays. • Two personal days per year. • Eligibility for a 401(k) retirement plan with employer match. • A discounted company stock program (S.I.P.). • Starbucks equity program (Bean Stock). • Incentivized emergency savings. • Financial well-being tools. • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan. • Student loan management resources. • Access to other educational opportunities. • Backup care and DACA reimbursement. **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the option to collaborate with colleagues in our offices or through virtual meetings. Our company culture is built on a foundation of inclusivity, diversity, and growth, with a focus on empowering our partners to achieve their full potential. **Compensation and Perks:** The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At arenaflex, it's not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. **Join Our Team:** If you're passionate about delivering exceptional experiences and are committed to growing with a dynamic organization, we encourage you to apply. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. arenaflex Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation. Apply Now! For more job opportunities, click here! Apply for this job