**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services to millions of people across the country. As a rapidly growing national quality improvement and care management organization, we're committed to ensuring that our customers receive the right care, at the right time, in the right setting. We're now seeking an experienced Customer Service Representative to join our team and help us achieve our vision. **About arenaflex** arenaflex is a people-focused, mission-driven organization that's dedicated to improving lives through healthcare quality and clinical expertise. We believe that our employees are the backbone of our organization, and we're committed to providing them with the training, support, and resources they need to excel in their careers. Our benefits package is designed to provide our employees with additional protection, security, and support for both their career and personal life. **Perks of this Role** As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits that will make your work-life balance a breeze. Here are some of the perks you can look forward to: * **Fully remote position**: Work from the comfort of your own home, with rotational shifts available for EST, CT, or PST. * **Full benefits**: Enjoy comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more – all effective the first month following your hire date! * **Paid time off**: Take breaks when you need them, with paid time off for great work-life balance. * **401k with match**: Grow your retirement savings with our 401k plan, with no vesting period. * **Career growth opportunities**: Join a rapidly growing organization with a strong focus on employee development and career advancement. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service support to our Review Team, including: * **Interacting with beneficiaries and providers**: Communicate verbally and in writing with external customers to furnish and request review information. * **Creating and formatting letters**: Type, merge, proof, print, and mail correspondence as needed. * **Maintaining timeliness**: Ensure that all letters are sent out in a timely manner, with correct components included and reviewed for grammatical and spacing errors. * **Providing intake for appeals**: Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process. * **Answering the Beneficiary Helpline**: Utilize the hunt group and available light functions to determine how to best assist callers, either by a service offered by arenaflex or by referring them to an external agency and properly entering referral into the CMS system. **Qualifications** To be successful in this role, you'll need: * **High school diploma or equivalent**: A high school diploma or equivalent is required, with post-high school business courses a plus. * **Medical terminology desired**: While not required, medical terminology is a desirable skill for this role. * **Excellent verbal communication skills**: You'll need to be courteous, patient, and customer-oriented, with the ability to maintain composure under potentially stressful situations. * **Good grammar, punctuation, spelling, hyphenation, and written communications skills**: You'll need to be proficient in written communication, with a focus on clarity and accuracy. * **Customer-focused, results-oriented, and capable of building and maintaining relationships**: You'll need to be able to build and maintain relationships with internal and external customers, with a focus on delivering exceptional customer service. * **General knowledge of a PC-based computer system**: While not required, knowledge of various software packages is a plus, with the ability to learn additional software packages as needed. * **Ability to multi-task and prioritize assignments**: You'll need to be able to juggle multiple tasks and prioritize assignments effectively. * **Good organizational skills and ability to work independently**: You'll need to be able to work independently, with good organizational skills and the ability to manage your time effectively. **Experience** While not required, we're looking for candidates with: * **Two to three years of clerical experience**: Experience in word processing, various filing systems, and telephone customer service responsibilities is a plus. * **Prior work in a healthcare setting or medical terminology**: While not required, prior work in a healthcare setting or medical terminology is a desirable skill for this role. **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are the backbone of our organization, and we're dedicated to providing them with the training, support, and resources they need to excel in their careers. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! **How to Apply** If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job