**Experienced Bilingual Customer Service Representative – Identity Theft Resolution and Consumer Fraud Support (Remote)**

At arenaflex, we're dedicated to making the world a safer, healthier, and more efficient place through science and technology. Our Civil Group offers a wide range of exciting career opportunities for top IT, energy, logistics, and engineering professionals. If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to join our team as a Bilingual Customer Service Representative. **About arenaflex** arenaflex is a Fortune 500 company that's committed to solving some of the world's most pressing challenges. With a strong focus on science and technology, we're constantly innovating and pushing the boundaries of what's possible. Our team is made up of talented individuals who share our passion for making a difference, and we're looking for like-minded professionals to join our ranks. **Job Summary** We're seeking a Bilingual Entry Level Customer Service Representative to work remotely and respond to incoming contacts from consumers who have been victims of identity theft and consumer fraud. As a key member of our team, you'll be responsible for providing exceptional customer service, documenting consumer complaints into a secure database, and providing educational materials and referrals to help resolve identity theft and consumer fraud issues. **Primary Responsibilities** - Respond to inbound calls from consumers who have been victims of identity theft and consumer fraud - Provide excellent customer service, ensuring that every interaction is positive and informative - Document consumer data into our secure web application, maintaining accurate and up-to-date records - Provide education and guidance related to identity theft resolution, fraud prevention, and applicable federal laws - Collaborate with internal teams to resolve complex issues and provide comprehensive support to consumers **Minimum Required Qualifications** - High School Diploma or GED Equivalent - Excellent computer and typing skills, with the ability to navigate multiple software systems - Excellent communication skills, both written and verbal, with the ability to communicate complex information in a clear and concise manner - Ability to obtain a Public Trust clearance, which may take anywhere from 7-60 days to complete - Bilingual (Fluent in Spanish and English, both written and spoken), with additional compensation considered for those who pass the bilingual assessment **Desired Qualifications** - Prior call center experience, with a proven track record of delivering exceptional customer service - Customer service experience, with a strong understanding of federal laws and regulations - General knowledge of federal law, with a focus on identity theft resolution and consumer fraud prevention - Professional resume that includes contact information, as well as the contact information of previous employers **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is collaborative and supportive, with a strong focus on open communication and teamwork. We're committed to creating a positive and inclusive work environment that encourages growth, learning, and innovation. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including on-the-job training, mentorship, and professional certifications. Our team is passionate about learning and sharing knowledge, and we encourage our employees to take ownership of their career development. **Compensation, Perks, and Benefits** We offer a competitive salary of $16.20 per hour, as well as a range of benefits and perks, including: - Comprehensive health and welfare benefits - Paid time off and holidays - Flexible work arrangements, including remote work options - Professional development opportunities and training programs - Access to cutting-edge technology and tools - Collaborative and supportive work environment **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. Apply for this job