Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong presence in the industry, blithequark is committed to making people's lives simpler, faster, and safer. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe in the power of diversity, inclusion, and innovation, and we are always looking for talented individuals to join our team. About the Role As a Healthcare Customer Service Representative at blithequark, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home, as long as you have a reliable internet connection and a quiet workspace. Key Responsibilities Some of the key responsibilities of this role include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues that may arise Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues Upselling if required Qualifications We are looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Ability to work remotely in a virtual team environment 6 months of customer service experience preferred To be over 18 years of age Ability to type 25 words per minute High school graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements To work from home with blithequark, you will need to meet the following internet requirements: Minimum subscribed download rate equal to or exceeds 15.0 Mbps Minimum subscribed upload rate equal to or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN Proof of internet speed required Clean and quiet workspace Benefits of Working with blithequark At blithequark, we offer a range of benefits to our employees, including: Paid training Competitive wages Full benefits (medical, dental, vision, 401k, and more) Paid time off Employee wellness and engagement programs Career Growth Opportunities At blithequark, we believe in investing in our employees and providing them with opportunities for growth and development. As you continue to grow and challenge yourself, you will discover that your potential can take you anywhere you want to go. Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success. Company Culture At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please note that blithequark can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Conclusion Joining blithequark as a Healthcare Customer Service Representative is a great opportunity to start a new career with a global company that values its employees and is committed to making a positive impact on the world. With a range of benefits, opportunities for growth and development, and a supportive company culture, we believe that you will find this role both challenging and rewarding. So why not apply today and take the first step towards an exciting new career with blithequark? Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics. Apply for this job