Experienced Customer Service Representative – Flexible Remote Opportunity to Make a Positive Impact on People's Lives

Introduction to blithequark At blithequark, we are passionate about making a difference in people's lives. We believe that everyone deserves to receive care and support from their loved ones in the comfort of their own home. As a leader in providing payroll services for self-directed Medicaid programs, we are committed to facilitating payments to caregivers, ensuring they receive the compensation they deserve for taking care of their loved ones. If you share our passion for helping others and are inspired by the opportunity to make a positive impact, we invite you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to choose when you work and when you don't. You will be answering calls on behalf of our client, providing compassionate and professional support to patients and caregivers, responding to their questions, and providing important information. This is a unique opportunity to make a real difference in people's lives, and we are looking for someone who is passionate about delivering exceptional customer service. Key Responsibilities Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information Actively assisting with enrollment, program applications, and set up in applicable systems Retrieving information to assist caregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing Documenting information and outcomes as necessary About You To be successful in this role, you should have at least one year of customer service experience, strong computer skills, and the ability to offer troubleshooting advice when appropriate. You should also possess: The ability to offer empathy, patience, and a friendly demeanor at all times The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Your Home Office Environment To be a Customer Service Representative at blithequark, you will need: A computer meeting the following criteria: Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) Memory: 8GB of RAM CPUs (Speed * Processors): 6 Hard Drive: At least 500MB of free space Sound: sound card (standard on most computers) Up-to-date antivirus software Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) Dual monitors A USB noise-cancelling headset A webcam for your certification experience Flexible Hours of Operation As a Customer Service Representative at blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that our client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, our client is seeking contractors who can service some hours on those days. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: One-on-one mentorship Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within our client's hours of operation The chance to achieve better work-life balance Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including free certification and one-on-one mentorship. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, compassion, and respect, and we're committed to creating a workplace where everyone feels valued and supported. As a remote, independent contractor, you'll be part of a dynamic team that is dedicated to making a difference in people's lives. Conclusion If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team at blithequark as a Customer Service Representative. With a flexible schedule, competitive pay, and opportunities for growth and development, this is a unique opportunity to take your career to the next level. Apply now to join our team and start making a difference in the lives of others. Apply for this job