**Experienced Customer Service Representative - Remote Work from Home Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and possess excellent communication and problem-solving skills? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home. At blithequark, we understand the importance of providing top-notch customer service, and we're seeking a talented individual to join our team. As a Customer Service Representative, you will be the face of our company, interacting with policyholders, providers, and interested third parties to resolve their inquiries and concerns. If you're a motivated and empathetic individual with a strong work ethic, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions in the insurance industry. Our mission is to deliver exceptional customer experiences, foster strong relationships, and drive growth through our commitment to excellence. We're a dynamic and forward-thinking organization that values diversity, inclusivity, and employee well-being. Our remote work environment allows you to maintain a healthy work-life balance while contributing to a team that's passionate about making a difference. **Primary Duties & Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Heavy phone contact with policyholders, providers, and interested third parties to resolve their inquiries and concerns * Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner * Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance * Maintaining department standards for number of calls, average handle time, and time management to ensure exceptional customer service * Providing excellent communication, both written and oral, and organization skills to effectively resolve customer issues * Maintaining confidentiality and handling sensitive information with tact and professionalism * Demonstrating strong alpha and number recognition skills, as well as basic PC skills, to efficiently process customer requests * Analyzing situations, making logical conclusions, and exercising strong decision-making skills to resolve complex customer issues * Working in a fast-paced environment with regular and predictable attendance required **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent, with some college preferred * At least one year of office experience, with telecommunications experience a plus * A strong background in life and health insurance, with knowledge of insurance operations desired * Excellent communication, problem-solving, and organizational skills * Ability to maintain confidentiality and handle sensitive information with tact and professionalism * Strong decision-making skills with the ability to analyze situations and make logical conclusions * Basic PC skills and ability to learn new software applications quickly **Physical Requirements** This role requires: * Heavy phone and PC usage * Sitting for extended periods of time * Frequently reaching above shoulder level * Ability to work in a fast-paced environment **Why Join blithequark?** As a Customer Service Representative at blithequark, you will enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible remote work arrangements to maintain a healthy work-life balance * Access to cutting-edge technology and training to enhance your skills * A culture that values diversity, inclusivity, and employee well-being * The opportunity to make a real difference in the lives of our customers and stakeholders **How to Apply** If you're a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. What We Offer * Competitive salary and benefits package * Opportunities for career growth and professional development * Dynamic and supportive work environment * Flexible remote work arrangements * Access to cutting-edge technology and training * Culture that values diversity, inclusivity, and employee well-being What We're Looking For * High school diploma or equivalent, with some college preferred * At least one year of office experience, with telecommunications experience a plus * Strong background in life and health insurance, with knowledge of insurance operations desired * Excellent communication, problem-solving, and organizational skills * Ability to maintain confidentiality and handle sensitive information with tact and professionalism * Strong decision-making skills with the ability to analyze situations and make logical conclusions * Basic PC skills and ability to learn new software applications quickly How to Apply * Submit your application, including your resume and a cover letter, through our website * We look forward to hearing from you and exploring how you can contribute to our team's success Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, inclusivity, and employee well-being. Apply for this job