Experienced Healthcare Customer Service Representative – Remote Work from Home Opportunity with arenaflex

Introduction to arenaflex arenaflex is a leading provider of customized Business Process Management (BPM) services, specializing in helping customers stay ahead of the curve through transformational solutions. We reimagine business processes to deliver increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading brands, we offer a 'rightshore' delivery model that covers the complete customer lifecycle across various verticals, including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. Our clientele includes Fortune 500 and FTSE 100 companies, and we take pride in guiding our clients through their healthcare environment, ensuring they have access to the best resources available. As a healthcare professional at arenaflex, you will play a vital role in providing exceptional service to our members and providers, addressing their inquiries, and resolving their concerns in a timely and efficient manner. Job Overview We are seeking an experienced and skilled Healthcare Customer Service Representative to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our members and providers. The pay for this role is $14.00 per hour, plus incentives for perfect attendance and schedule adherence. To be successful in this role, you must be able to work an 8-hour shift between 8am-6pm EST, Monday through Friday. You will also be required to attend a comprehensive training program, which will equip you with the knowledge and skills necessary to excel in this position. Our training program includes 78 hours of instruction, and we offer incentives for perfect attendance and schedule adherence during this period. Key Responsibilities Handle a high volume of inbound calls from members and providers, addressing their inquiries and concerns in a professional and courteous manner Maintain awareness of how your performance and actions affect our members, and strive to provide exceptional service at all times Navigate multiple computer screens and systems to access member information and resolve issues efficiently Answer member and provider inquiries, and type information into our computer system simultaneously, while maintaining accuracy and attention to detail Work effectively in a team environment, while also being able to work independently without constant supervision Demonstrate a positive, professional attitude, and be detail-oriented, computer literate, and possess strong reading comprehension and writing skills Key Performance Indicators Your performance will be evaluated based on the following key performance indicators: Inquiry accuracy and completeness Productivity Call resolution Overall satisfaction Call handle time By meeting or exceeding these performance metrics, you will be eligible for incentives and recognition, and will play a critical role in delivering exceptional service to our members and providers. Qualifications and Experience To be considered for this role, you must have: Call center experience, preferably in a healthcare environment High school diploma or equivalent A private workstation to perform your work, with a reliable internet connection (25 download and 15 upload speed) and a router with an Ethernet jack for connectivity to your PC Ability to navigate multiple computer screens and systems Strong problem-solving skills, and the ability to work effectively in a team environment A positive, professional attitude, and a commitment to providing exceptional service to our members and providers Health insurance experience is preferred, but not required. If you have a passion for delivering exceptional customer service, and are looking for a challenging and rewarding role, we encourage you to apply. Reporting Structure In this role, you will report to a Supervisor and Manager, who will provide guidance, support, and feedback to help you succeed. You will also have access to ongoing training and development opportunities, to help you build your skills and advance your career. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, designed to help you build your skills and advance your career. From leadership development programs to technical training and certification programs, we provide the resources and support you need to succeed. As a Healthcare Customer Service Representative, you will have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional service to our members and providers. You will also have the opportunity to develop your skills and knowledge in a range of areas, including healthcare, customer service, and technology. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to creating a workplace where everyone feels valued and supported. As a remote worker, you will be part of a virtual team, and will have the opportunity to connect with your colleagues and managers through regular video meetings and online collaboration tools. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $14.00, plus incentives for perfect attendance and schedule adherence. We also offer a range of perks and benefits, including: Comprehensive training program Ongoing training and development opportunities Recognition and reward programs Flexible scheduling and remote work options Access to a range of employee discounts and perks We are an Equal Opportunity Employer, and welcome applications from qualified candidates of all backgrounds and perspectives. If you are looking for a challenging and rewarding role, with a company that is committed to your growth and development, we encourage you to apply. Conclusion Thank you for considering this exciting opportunity to join arenaflex as a Healthcare Customer Service Representative. We are a dynamic and growing company, with a passion for delivering exceptional service to our members and providers. If you are a motivated and skilled customer service professional, with a passion for healthcare, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon to discuss this opportunity further. Apply now, and take the first step towards a rewarding and challenging career with arenaflex. We look forward to hearing from you! Apply for this job