Experienced Director of Customer Analytics and Economics - Strategic Leader in Data-Driven Decision Making for Enhanced Customer Lifetime Value and Business Growth

Introduction to arenaflex arenaflex is a leading player in the travel industry, driven by a core belief that travel is a force for good. We help people experience the world in new ways and build lasting connections. Our global platform provides industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. With a family of brands that includes some of the most recognized names in the industry, we are committed to creating an inclusive work environment with a diverse workforce. Job Overview We are seeking a dynamic and motivated leader to join our Marketing Analytics Organization as a Director of Customer Analytics and Economics. This is a great opportunity to join the surging travel industry and help drive the business forward while working on impactful and complex problems. As a Director, you will lead our customer analytics team and provide powerful insights that shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. Key Responsibilities Lead a team of approximately 8 analysts to deliver against a broad range of projects, applying advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value. Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired. Measure and provide insights and solutions into how to maximize customer lifetime value, creating a customer performance forum where you read out on customer KPIs and provide insights and recommendations to improve results. Support business teams in evaluating where to make investments to optimize customer returns, working closely with business stakeholders and other analytics teams to develop and implement solutions to optimize our investments and improve profitability. Essential Qualifications 10+ years of experience in a similar analytical role, with a preference for experience in the tech or travel industry. Experience directly managing a team or demonstrated leadership skills in a senior-level role, with excellent analytical problem-solving skills and strong commercial acumen. Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions, with prior experiences tackling vague problems, crisply framing the challenges, and identifying a path forward. Demonstrated project and partner management skills, working with multiple teams across several countries, with the ability to engage with stakeholders across all levels, including VPs/SVPs, and communicate complex concepts concisely and clearly. Preferred Qualifications Advanced degree in a quantitative field, such as mathematics, statistics, or economics. Experience with advanced analytical tools and technologies, such as data mining, machine learning, or cloud-based analytics platforms. Strong understanding of the travel industry and its trends, with experience working with large datasets and complex analytics systems. Skills and Competencies Strong analytical and problem-solving skills, with the ability to think strategically and creatively. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. Strong leadership and management skills, with the ability to motivate and develop a team of analysts. Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to adapt to changing circumstances and priorities. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Director of Customer Analytics and Economics, you will have the opportunity to work on complex and impactful projects, develop your leadership and management skills, and contribute to the strategic direction of the company. You will also have access to a range of training and development programs, including mentorship, coaching, and formal training courses. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment, with a culture that values innovation, creativity, and collaboration. We are committed to creating an inclusive work environment with a diverse workforce, and we offer a range of benefits and perks to support our employees, including medical/dental/vision, paid time off, and an Employee Assistance Program. We also offer a wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership to fuel each employee's passion for travel. Compensation, Perks, and Benefits The total cash range for this position is $221,000 to $309,500, with the potential to increase pay up to $353,500 based on ongoing, demonstrated, and sustained performance in the role. Starting pay will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. We also offer a range of benefits and perks, including medical/dental/vision, paid time off, and an Employee Assistance Program. Conclusion If you are a motivated and dynamic leader with a passion for analytics and a desire to make a difference in the travel industry, we encourage you to apply for the Director of Customer Analytics and Economics role at arenaflex. This is a great opportunity to join a leading player in the industry and contribute to the strategic direction of the company. With a range of benefits and perks, a dynamic and fast-paced work environment, and opportunities for career growth and development, arenaflex is the perfect place to take your career to the next level. Apply for this job