Experienced Remote Customer Service Representative – Non Emergency Medical Transportation Program Support

Welcome to arenaflex arenaflex is a leading GovCon Solutions and Services provider, dedicated to supporting Federal Agencies, State Governments, and Commercial Companies with mission-critical programs. With a proven track record of delivering exceptional support around the globe since 2008, we are now seeking talented and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will be the front-line representative and image of arenaflex, providing top-quality customer service experience to a diverse customer population. About the Role We are currently supporting a Non Emergency Medical Transportation Program and have multiple Remote Customer Service Representative openings available. As a Remote Customer Service Representative, you will handle a variety of tasks, including incoming phone calls, general clerical tasks, data entry, processing picture IDs, handling customer requests, and administrative support. Your primary responsibility will be to provide exceptional customer service, ensuring that all customers receive a positive and professional experience when interacting with arenaflex. Key Responsibilities: Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels Provide top-quality customer service experience to a diverse customer population, responding to all inquiries within a timely and professional manner Enter Customer Contact information into appropriate software systems, ensuring accuracy of data entries Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals Respond to and document customer complaints, maintaining daily customer scheduling for Eligibility staff Collect, track, and maintain all monies collected for replacement IDs, maintaining confidentiality and complying with HIPAA regulations Communicate professionally with Leadership both internally and externally, maintaining program spreadsheets and regular attendance for assigned shifts Requirements To be successful in this role, you will need to meet the following requirements: High School Diploma or GED Typing speed of 30 WPM or greater One year of customer service experience, with six months of experience working in a customer service contact center preferred Must be authorized to work in the United States Ability to work from home, with a computer, telephone, and internet access, and be local to the state of Missouri Preferred Qualifications: Previous experience working in a remote customer service environment Knowledge of transportation management systems and non-emergent transportation services Experience working with diverse customer populations and providing exceptional customer service Strong communication and interpersonal skills, with the ability to work effectively in a team environment What We Offer At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for career growth and development. As a Remote Customer Service Representative, you can expect: Competitive hourly rate of $16.02 per hour Comprehensive benefits package, including dental, health, and vision insurance Opportunities for career advancement and professional growth A dynamic and supportive work environment, with regular feedback and coaching Flexible work arrangements, with the ability to work from home and maintain a healthy work-life balance Work Environment and Culture At arenaflex, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and respectful, and we are committed to providing our employees with the tools and resources they need to succeed. As a Remote Customer Service Representative, you will be part of a talented and dedicated team, working together to provide exceptional customer service and support to our clients. How to Apply If you are a motivated and customer-focused individual, with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Career Growth Opportunities At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to advance your career within the company. We offer regular training and coaching, as well as opportunities for professional development and advancement. Conclusion Thank you for considering this exciting opportunity to join arenaflex as a Remote Customer Service Representative. We are confident that our company culture, competitive compensation and benefits package, and opportunities for career growth and development make us an employer of choice. If you are a motivated and customer-focused individual, with a passion for providing exceptional customer service, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job